Payment Systems Specialist I/II

Why Work Here?

EdFed offers challenging career opportunities and great benefits!

Brief Overview

Provides internal operations support to member-facing employees and evaluates service requests to identify operational improvements. Responsible for essential operational functions as assigned by the Payment Systems Manager.

Responsibilities

• Maintain a thorough knowledge of credit union services, policies, procedures, and general operations practices.
• Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests.
• Provide support for all functions processed in the Payment Systems department.
• Answer member calls and provide assistance or direct the call to the appropriate department.
• Process and review daily ATM deposits and ATM terminal activity.
• Process daily draft inclearings.
• Review and process daily check order exceptions.
• Contact applicable members with shipping discrepancies.
• Balance department-related General Ledger accounts.
• Perform other duties as assigned by management.

Qualifications

• Work Experience: Less than 2 years Financial Services/customer service experience.
• Skills and Abilities: Strong communication, analytical, research, and problem-solving skills; moderate to advanced knowledge of credit union policy and procedures; accuracy and attention to detail; proficiency in Microsoft Office is desirable.