Payments Specialist II

About the role

Contribute to the driving force behind excellence and precision in our credit union back-office operations. This role requires meticulous attention to detail, exceptional communication skills, and the ability to excel in a fast-paced environment. You will uphold the highest standards of quality to ensure efficient and accurate processes that deliver a superb member experience.

Responsibilities

• Execute various critical tasks flawlessly and in a timely manner.
• Follow established procedures to verify the accuracy of incoming and outgoing wires in accordance with regulatory compliance.
• Process verification of deposits (VOD) requests promptly, whether received through physical mail or electronic requests from the Social Security Administration.
• Handle levies, liens, receiverships, and garnishments with care and diligence, adhering to established procedures and legal guidelines.
• Manage the processing of incoming and returned mail, including updating member records and communication as required.
• Ensure seamless and consistent processing of RDC check images and Funds Transfer review requests.
• Assist with processing Zelle disputes.
• Provide dedicated support in processing various reports requiring essential account maintenance.
• Establish and maintain effective working relationships with members, agencies, and internal teams.
• Provide exemplary service to members and agencies regarding levies, liens, and other legal entities, ensuring seamless resolution and support.
• Coordinate with all departments, retail branches, and archival vendors for records storage and management.
• Collaborate with other departments to ensure service quality and effective completion of job functions.
• Provide guidance and support to colleagues, sharing expertise and fostering a culture of excellence.
• Support record retention activities with meticulous attention to detail and adherence to regulatory requirements.
• Stay informed about industry trends, regulations, and best practices related to financial operations.
• Proactively communicate service failures requiring escalation to the manager for efficient resolution.
• Collaborate with team members and other departments to resolve operational issues and identify process improvements to optimize workflows.
• Contribute to special projects and other duties as assigned.