Payment Systems Specialist II

About the role

Founded in 1951, SF Fire Credit Union has grown to become a significant player in the San Francisco Bay Area, serving over 1.7 billion in assets and a diverse membership base across San Francisco, San Mateo, and Marin counties. The credit union is committed to fostering a culture of shared trust, continuous innovation, and excellent member service.

Responsibilities

• Process ACH originations and returns, share drafts, ATM, bill pay, and Zelle inquiries.
• Generate daily return share draft files, download daily in-clearing files, and generate files for same-day posting.
• Work Zelle processing errors, adjust accounts, and work with bill pay providers to resolve member issues.
• Download, research, and work all incoming ATM adjustments and returns from external financial institutions.
• Review ATM deposit images and perform deposit adjustments/returns entries.
• Perform all processes and tasks listed for a Payment Systems Specialist I.
• Generate and process all files from the Credit Union's ACH origination systems.
• Research and perform adjustments for incoming ACH notification of change requests.
• Reconcile and maintain all related general ledger accounts for processes assigned to this role.
• Research and identify general ledger discrepancies and review the general ledger reconciliation sent daily by the Accounting Department.
• Research out-of-balance discrepancies as it relates to the Payment Systems departmental processes.
• Provide suggestions to streamline processes and update role-related procedures.
• Assist by supporting and providing guidance on department processes to Payment Systems Level I staff.
• Assist with departmental and organizational projects and perform all other duties as assigned.

Requirements

• Associate degree (A.A.) or equivalent from a two-year college preferred.
• Minimum of two years related experience and/or training required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Basic proficiency in using Microsoft Word, Excel, and Outlook.
• Maintain proficiency in basic personal computer skills operation in a Windows environment.
• Ability to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.
• Ability to adjust focus.

Skills

• Reasoning ability.
• Personal computer skills.
• Physical demand.

Benefits

• 401(k) and Employer Match.
• Health, Vision, Dental, and Life Insurance.
• Annual Incentive/Bonus Program.
• Tuition Reimbursement Program.
• 11 Paid Holidays + Competitive PTO package.
• Home & Consumer Loan Program (Discounted Rates).
• Professional development and training programs.
• On-demand personal coaching resource.
• Wellness Program (Discounted Gym Membership).

Pay

A reasonable estimate of the current range for the San Francisco Market is an hourly rate of $33.10 to $49.64.

Schedule

Details on the schedule are not specified in the job posting.