Payment Services Coordinator

About the role

Communication Federal Credit Union has proudly served our members for over 85 years, with a deep commitment to serving our communities, providing financial education, and supporting local organizations. We are passionate about the Credit Union philosophy, "People Helping People" and we empower our team to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals sharing a common goal, to create exceptional member experiences. Our culture is meant to encourage trust and allow collaboration, while enabling each employee to meaningful impact our organization as well as the communities we serve.

Responsibilities

• Resolve issues related to card adjustments, usage, disputes, and lost or stolen cards.
• Assist with creating and opening online accounts.
• Serve as backup for other duties within the department.
• Collaborate and assist branches on ATM-related issues.
• Respond to online banking and card inquiries in timely and helpful manner.

Qualifications

• 2 years' experience in a financial institution or lending environment required.
• Digital banking experience helpful.
• High school diploma or GED required.
• Any combination of education, training or experience providing required knowledge, skills and abilities to perform essential job functions.

Skills

• A collaborative individual with excellent interpersonal and communication skills.
• Able to read and interpret loan documents, related regulations, policies & procedures.
• Strong attention to detail and accuracy.
• Excellent organization skills with ability to prioritize workflow.
• Proficiency with Windows based software and other applications.
• Solid mathematical reasoning with ability to calculate applicable functions.

Benefits

• Competitive Pay with advancement opportunities
• Yearly Performance Incentive
• 11 Paid Holidays
• Paid Time Off (Starting at 16 days per year with Years of Service Increases
• 200% 401(k) Match up to 5%
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts