Payment Processing Coordinator (Finance)

Responsibilities

• Receives payments for member fees
• Balances and closes payment batches
• Enters and maintains member payment information into accounting system
• Ensures payment received from member is correct and is owed by the member
• Member interaction via phone, and email
• Cash and check handling
• Fulfills follow-up actions for member inquiries
• Follows all required processes for accepting credit card and check payments
• Answers all member payment and earnings inquiries in a professional manner
• Uses appropriate chain-of-command for member inquiries when necessary
• Collaborates with pension plans to resolve member earning disputes
• Performs other duties as assigned

Qualifications

• Demonstrate effective skills in the use of PC applications
• Work independently and as part of a team
• Adapt to a fast-paced environment
• Communicate effectively in English; in both verbal and written form
• Be detail oriented to maintain a high level of accuracy
• Able to organize, prioritize and coordinate multiple tasks under daily deadlines
• Work under pressure
• Take direction from more than one supervisor
• Have superlative interpersonal skills: Excellent phone manners. High degree of patience and tact.
• Understand and be aware of worker rights impacting SAG-AFTRA members
• Hold yourself and others accountable for a high level of performance and integrity
• Maintain regular and acceptable attendance at such level as is determined by SAG-AFTRA’s attendance policy
• Available and willing to work extended hours per day or per week, including weekends, as SAG-AFTRA determines is necessary to meet its business needs