Payment Posting Manager (100% Work from Home)

This is a Fully Remote Job About Our Client:The organization operates within the healthcare payment processing industry, addressing challenges related to accurate and timely posting of insurance and patient payments. It focuses on maintaining financial accuracy, compliance, and efficient reconciliation to support healthcare revenue cycle operations. About the Opportunity:The PAYMENT POSTING MANAGER leads daily payment posting operations to ensure precise handling of insurance and patient payments, adjustments, denials, credit balances, and reconciliations. This role is responsible for driving accuracy, improving workflows, and managing team performance to sustain financial integrity and compliance. The position plays a critical role in preventing disruptions in customer outcomes and downstream revenue processes by proactively addressing risks and performance issues. Responsibilities:Lead, coach, and train payment posting supervisors, leads, and staff to meet quality, productivity, documentation, and service standardsConduct regular meetings to review priorities, resolve workflow barriers, and align team expectationsSet and evaluate performance goals for individuals and teams, providing feedback and performance reviewsDevelop supervisor and lead capabilities by clarifying authority and coaching on issue resolutionEnsure accurate and timely posting of payments, adjustments, denials, and credit balancesMonitor activity and reconciliation reports to identify and address errors and risksMaintain HIPAA, regulatory, documentation, and confidentiality standardsGenerate and analyze reports on posting activity, quality, and trendsInvestigate and resolve underpayments, overpayments, denials, unapplied cash, and escalated posting issuesImplement and sustain workflow improvements and quality controls to reduce errorsStay updated on payer requirements, industry changes, and internal processes affecting postingEnsure month-end close completion by the 10th day of the following monthCommunicate trends, risks, and corrective actions to the Zone Manager with evidence and recommendationsManage customer-impacting posting issues to prevent disruptions Requirements:Minimum 5 years in healthcare payment posting, billing, or accounts receivable management, including 2 years in a supervisory roleFamiliarity with electronic payment systems and medical billing platforms such as Epic, NextGen, Athena, Intergy, or eCWExperience in supervising, training, and coaching staff according to quality, productivity, and documentation standardsSkilled in developing supervisors and leads through coaching and delegationAbility to monitor posting and reconciliation to identify errors and trendsCompetency in applying quality controls for accuracy, documentation, and complianceExperience in researching and resolving payment discrepancies and denialsAbility to use audit findings and trends to improve workflows and reduce errorsStrong organizational skills and accuracy in deadline-driven environmentsPreferred:Experience analyzing reports related to payment posting, productivity, and qualityExperience collaborating with billing, collections, finance, revenue support, or operations to resolve discrepanciesExperience developing or reinforcing procedures and quality controls Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.