Payment Poster

About the role

Process credit card transactions. Posts all responsible payments and adjustments to the specified patient account in accordance with the current policy and procedure. Ensures accuracy of posting by balancing deposit totals to system-generated reports. Properly close all assigned batches in a timely manner. Responsible for manual cash posting. Maintains daily logs and reconciliation. Works with supervision, management and the patient accounting staff to improve processes, increase accuracy, create efficiencies, and achieve the overall goals of the department.

Responsibilities

• Process credit card transactions
• Post all responsible payments and adjustments to specified patient accounts in accordance with current policy and procedure
• Ensure accuracy of posting by balancing deposit totals to system-generated reports
• Properly close all assigned batches in a timely manner
• Perform manual cash posting
• Maintain daily logs and reconciliation
• Work with supervision, management and patient accounting staff to improve processes, increase accuracy, create efficiencies, and achieve departmental goals
• Respect and maintain confidentiality
• Work in a safe, compliant, and ethical manner at all times
• Perform other duties as requested or assigned

Requirements

• High school diploma or general education degree (GED)
• Two years of patient account billing or payment posting experience preferred
• Adhere to Center's policies and procedures
• Wear identification while on duty
• Complete in-services and return in a timely fashion
• Attend annual review and department in-services as scheduled
• Attend staff meetings; if unable to attend, read and initial minutes and other documents applicable
• Actively participate in performance improvement and continuous quality improvement (CQI) activities
• Communicate the mission, ethics and goals of the Center, as well as the focus statement of the department
• Seek educational opportunities and accept responsibility for own professional growth and development
• Maintain patient right to privacy by not discussing privileged information outside the work area or within hearing range of visitors, family, or patients
• Perform according to established compliance policies and procedures
• Perform according to established performance-improvement policies and procedures
• Comply with safety policies and procedures in the performance of job duties and responsibilities
• Maintain responsibility for a safe work environment by documenting and reporting any observed or suspected safety violations, hazards and policy/procedure noncompliance

Skills

• Strong analytical thinking skills
• Knowledge of insurance principles
• Thrives in a focused, number-oriented environment
• Accuracy and high-quality work while managing a high volume
• Ability to perform multi-step, detailed job tasks retaining information and making decisions or choices using that information
• Alpha/numeric entry, computer, and keyboard skills
• Experience with EMR software is helpful but not required
• Prior experience with EFT cash posting process
• Proficiency with Word, Excel, and Outlook
• Proficiency in reading, writing, and communicating in English
• Bilingual skills are a plus