Loan Processing Representative

About the role

The Loan Processing Representative plays a critical role in supporting the Bank's lending operations by onboarding new loan applications received through various channels and ensuring a seamless, compliant, and customer-focused experience throughout the loan process. This position is responsible for reviewing and analyzing loan files for completeness, accuracy, and qualification; gathering and ordering required documentation; preparing disclosures; coordinating with borrowers, loan originators, underwriters, attorneys, and other third-party stakeholders; and managing a pipeline of loan applications from application through closing. The ideal candidate demonstrates exceptional attention to detail, strong analytical and communication skills, and a commitment to regulatory compliance, while maintaining current knowledge of conventional lending guidelines, federal and state regulations, and Bank policies and procedures. This role requires a customer service mindset, the ability to manage multiple priorities effectively, and a dedication to delivering accurate, timely, and high-quality loan processing support.

Responsibilities

• Responsible for onboarding new loan files.
• Confirms accuracy of loan data and completes an analysis of the loan file to determine if additional documentation is required.
• Reviews new loan files for completeness, accuracy, and qualification.
• Works directly with prospective borrowers and advises them of product requirements, pricing, policies, and guidelines.
• Manages their pipeline and serves as the primary contact for all parties and third-party stakeholders throughout the process with ongoing communication.
• Responsible for effectively communicating with loan origination, underwriting staff and external stakeholders (vendors, attorneys, borrowers, etc.) as needed.
• Enhanced attention to detail with communication and analytical skills necessary to complete accurate initial disclosures.
• Maintains up to date knowledge of FHLMC and conventional loan rules. In addition to federal and state regulations.
• Orders all applicable documentation for files (including but not limited to appraisals, verifications, tax transcripts, etc.)
• Responsible for adhering to established procedures and making recommendations for updates on an ongoing basis and assisting with procedure updates and maintenance.
• Reviews HMDA and Mavent reports for accuracy and makes changes as needed.
• Responsible for scheduling closings and preparing closing packages for consumer loans.
• Verifies all conditions are met and loans meet all regulatory guidelines prior to closing.
• Other related duties as requested.

Qualifications

• Associate's degree (A.A.) or equivalent from two-year college OR technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience.

Skills

• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Discretion and dedication to protecting the financial privacy of clients, business partners, and employer.

Certifications & Licenses

This position requires National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decisionmaker. Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.

Computer Skills

Microsoft Office - Word and Excel

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