Payment Operations Manager
Scope & Responsibilities
You’ll work on programs people care about. Coinbase. Bilt. Qatar Airways. These aren’t test programs. They’re products with real cardholders and real transaction volume.
Reimagine how we onboard and operate. You will own the automation of the card lifecycle workflows end-to-end by spotting manual pain points, designing smarter solutions, and partnering with Engineering to bring them to life.
Get close to the product and build cards people love, improving operations and strengthening partnerships to make great credit card experiences possible.
This role is about scale. Drive the scale of Cardless payment operations by building processes and systems that handle growing complexity and volume seamlessly as we expand to millions of cardholders.
Working directly in the payment operations world and analyzing tickets to uncover root causes and drive fixes that solve underlying problems, not just surface issues.
Operationalizing network mandates. Build intake and tracking processes, assess impact, and coordinate implementation across Ops and Engineering to ensure nothing falls through the cracks.
Support the BPO and back-office operations strategy—scaling external partnerships while establishing SOPs, training and audit frameworks to ensure quality and consistency.
You’ll be on the frontier of AI and automation in payments. Exception handling, reconciliation and monitoring are some of the highest-leverage areas in fintech today, and you’ll be building those systems, not watching from the sidelines.
Build internal ops dashboards. Scope and deliver a unified view of card production, transaction exceptions, inventory levels and processor health—giving the team real-time visibility without relying on Engineering.
Leverage AI to design and evolve processes, SOPs, and tooling to eliminate manual work while improving reliability, and enabling real-time monitoring and reporting.
Requirements
- 5+ years in payment or card operations (issuer, processor, or fintech)
- Experience with card processors, reconciliation, and network file formats (Visa, Mastercard, Amex)
- Strong SQL and comfort using data to diagnose issues and validate solutions
- Experience building or improving operational tooling and automation
- Knowledge of network mandates, BINs, and card lifecycle operations
- Clear communicator across teams
- Comfortable in fast-moving, ambiguous environments; fintech experience is a plus
Pay
The expected cash compensation for this role is $150,000–$180,000 annually, plus equity and benefits.
Schedule
This role is in-office 5 days a week.