Payment Operations Analyst

About the role

The Payment Operations Analyst supports the newly established Payment Operations function within CSH Business Operations as the client's e-commerce platform stands up in-house consumer payment infrastructure.

Responsibilities

• Transaction & ERP Reconciliation: Reconcile consumer transactions (patient payments via Vendor Systems → SAP) to ensure accurate and timely recording; verify details and identify discrepancies.
• Dispute & Chargeback Management: Handle chargeback and dispute case work escalated from the call center or flagged directly in the vendor dashboard using card network reason codes (Visa/Mastercard).
• Fraud & Risk Monitoring: Monitor fraud and risk tools within vendor systems, specifically utilizing IP-address-based fraud detection to evaluate payment risks and prevent anomalies.
• Reporting & Auditing: Produce volume and performance metrics (authorization rates, dispute win/loss ratios, refund volume) previously hand-assembled; generate analytical reports and participate in payment financial audits.
• Discrepancy Resolution & Collaboration: Investigate and resolve complex payment issues, facilitating refunds or adjustments in collaboration with customers, internal departments, external payment processors, and financial institutions.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• Required: 3–5 years as a Payment Operations Analyst or an equivalent role.
• Required: Hands-on experience with Payment Service Provider (PSP) platforms (e.g., Adyen, Stripe) and their native reporting/dashboard tools.
• Required: Working knowledge of SAP or similar enterprise ERP systems for reconciliation and financial reporting.
• Required: Advanced Microsoft Excel skills; proficiency with payment gateways, processors, and automated reconciliation software.

Qualifications

• Strong capacity to interpret payment data, evaluate volume trends, identify root causes of discrepancies, and make informed decisions.
• Comfortable navigating ambiguity within a newly formed function; capable of troubleshooting complex transaction errors.
• High level of accuracy in processing, auditing, and reconciling financial transactions.
• Ability to collaborate seamlessly with internal teams, third-party software vendors, payment processors, and financial institutions.
• Familiarity with card network chargeback/dispute processes and reason codes (Visa/Mastercard).
• Familiarity with fraud detection tools and risk monitoring mechanics.
• Familiarity with healthcare data privacy considerations (e.g., HIPAA) as they apply to patient payment data.

Skills

Strong written and verbal communication skills in English to interact with cross-functional teams, call center leads, external vendors, and financial partners.

Benefits

Competitive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

$45—$45 USD

Schedule

Standard business hours, onsite.

Physical Demands

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling.
• Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus.

Work Environment

Onsite professional corporate/office environment.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EEO/AA Statement

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .