Payment Operations Analyst

Provide analytical support in the development of reporting, processes, and procedures for a specific payment operations function. Analyze, validate, verify, and document the needs of project stakeholders in support of the strategic business plan. Assist management in the design of reporting, processes and workflow. Maintain accurate documentation through project completion. Ensure client data remains confidential and secure, processes are completed in accordance with bank policies, and key processing deadlines are met. Make recommendations for operational efficiencies, procedures and processes. Support the bank’s strategic business plans, projects and processes.

Responsibilities

• Research, analyze, and implement operational projects to improve efficiency and productivity.
• Write and maintain written procedures/instructions, ensuring consistent formatting, professional language, compliance with bank policies, and appropriate risk‑management controls.
• Monitor system activities related to assigned areas of responsibility.
• Analyze operational issues in a responsive, customer‑focused manner.
• Research and troubleshoot complex operational issues, providing solutions to management.
• Partner with management on projects for process improvements and business systems analysis.
• Perform cost‑benefit analysis, obtain business and technical requirements, and design systems.
• Monitor and report on established performance objectives.
• Provide senior management with statistical and management oversight reporting monthly.
• Comply with policies, procedures, security requirements, and government regulations.

Requirements

• Bachelor’s degree in Accounting, Business, Economics, Law, Computer Science, or a related field (or equivalent combination of education and experience).
• Two or more years of experience in retail banking or operations.

Skills & Knowledge

• Experience with project management related to bank operations.
• Knowledge of bank operations, products, policies, and procedures.
• Understanding of audit and exam functions.
• Familiarity with methodologies of process analysis, development, and implementation.
• Ability to set goals, prioritize, plan work, meet deadlines, and work independently.
• Proficiency with Microsoft Office products.
• Knowledge of core banking systems and ancillary applications.
• Strong verbal and written communication skills for technical and non‑technical audiences.
• High accuracy and attention to detail when analyzing technical problems.
• Ability to accurately document problems and resolutions.
• High analytical ability for resolving complex operational problems.
• Prompt responsiveness to customer needs.
• Knowledge of federal and state laws and regulations related to bank operations.

Physical Demands

Capable of lifting and moving objects up to 25 pounds.

Qualifications

Banner Bank is committed to complying with all federal, state, and banking (including consumer protection) laws and regulations and to maintaining a strong corporate‑wide culture of regulatory compliance. Every employee is responsible for staying current with applicable banking laws, regulations, internal policies, and procedures, and for full compliance. Managers and supervisors are responsible for creating an environment that holds employees accountable for these standards.

Compensation & Benefits

• Targeted starting salary range (based on experience): $27.09 – $36.65 hourly
• Incentive potential
• Comprehensive employee benefits, including medical, dental, vision, LTD, STD, and life insurance
• Paid vacation time, sick time, and 11 company‑paid holidays
• 401(k) with up to 4 % match
• Tuition reimbursement