Patron Services Part-Time Center for the Arts

Responsibilities

• Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits
• Engage and assist patrons as appropriate
• Provide assistance to patrons with special accommodation needs
• Consult departmental managers promptly for efficient and attentive problem resolution
• Process ticket sales, ticket distribution, and ticket scanning according to established procedures
• Carry out box office and/or theater opening and closing procedures as directed
• Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed
• Process cash, checks, and credit cards in accordance with departmental and university procedures
• Maintain confidentiality regarding patron transactions and interactions
• Aid with patron emergencies and building evacuations as needed
• Monitor patron movement and displays to minimize risk to persons and property

Requirements

• Customer service experience
• Experience working as part of a team
• Proven record of punctuality
• Willingness and ability to work evening and weekend hours
• Strong customer service and communication skills
• Strong computer skills

Qualifications

• Performing arts theater experience (preferred)
• Experience using automated ticketing systems (preferred)

Pay and Benefits

Pay Band 1
Overtime Status: Non-Exempt: Eligible for overtime
Appointment Type: Regular
Salary Information: $16 per hour
Hours per week: 10-30

About the Role

The Center for the Arts at VT is seeking non-student positions that are not available for Virginia Tech students. For student hiring information, please refer to the Center for the Arts website: https://artscenter.vt.edu/about/careers.html.