Patron Services Part-Time Center for the Arts

About the role

Part-Time Patron Services positions perform a variety of customer service and administrative tasks in support of events at the Center for the Arts. These positions are non-student roles not available for Virginia Tech students; for student hiring information, refer to the Center for the Arts website: https://artscenter.vt.edu/about/careers.html.

Responsibilities

• Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits.
• Engage and assist patrons as appropriate.
• Provide assistance to patrons with special accommodation needs.
• Consult departmental managers promptly for efficient and attentive problem resolution.
• Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
• Congduct box office and/or theater opening and closing procedures as directed.
• Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
• Process cash, checks, and credit cards in accordance with departmental and university procedures.
• Maintain confidentiality regarding patron transactions and interactions.
• Aid with patron emergencies and building evacuations as needed.
• Monitor patron movement and displays to minimize risk to persons and property.

Requirements

• Customer service experience.
• Experience working as part of a team.
• Punctuality.
• Willingness and ability to work evening and weekend hours.
• Strong customer service and communication skills.
• Strong computer skills.

Qualifications

• Customer service experience.
• Proven record of punctuality.
• Willingness and ability to work evening and weekend hours.
• Strong customer service and communication skills.
• Strong computer skills.

Skills

• Customer service experience.
• Proven record of punctuality.
• Willingness and ability to work evening and weekend hours.
• Strong customer service and communication skills.
• Strong computer skills.

Benefits

N/A

Pay

$16 per hour

Schedule

10-30 hours per week