Part-Time Patron Experience Associate

Job Posting Closes at 11:59 PM on: 09/02/26. Scheduled Weekly Hours: 20.

About the role

Jefferson County Public Library is seeking a customer-focused, Part-Time Patron Experience Associate to join our team at the Wheat Ridge Library. In this role, you will provide frontline customer service to the diverse and growing residents of Jefferson County and beyond. You'll help patrons find the information and resources they need, whether that's discovering their next great read, downloading e-books, accessing library services, or finding job search resources. You will also work closely with your teammates to create a welcoming, inclusive, and high-quality experience for everyone who visits the library.

The Division of Libraries & Inclusion supports Jefferson County Public Library's mission through enrichment of lives and our community by providing equitable and free access to information, experiences, and opportunities.

Responsibilities

• Customer Service:
  • Provides information, referrals, and reader’s advisory assistance to patrons in person, by phone, mail, and via electronic means.
  • Locates materials using manual and electronic databases in JCPL, other library systems, and/or other sources.
  • Refers patrons to community resources and other appropriate resources for further information as necessary.
  • Advises patrons about online searching.
  • Uses high-level customer service skills to determine patron needs.
  • Creates a positive, inviting atmosphere for all patrons.
  • Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary.
  • Promotes and presents programs, classes, and workshops both in the library and off-site.
  • Advises and instructs library patrons in using equipment necessary to access library resources.
  • May present programming training or classes to the public, both on or off-site.
  • Provides quality programs presented in their area of specialty, including off-site locations.
  • Conducts library tours and community outreach.
• Core Library Services:
  • Participates with others in cross-functional teams to accomplish goals and objectives.
  • Under supervision, assists in the development and maintenance of instructional tools, databases, and reader’s advisory materials.
  • Routinely provides direct customer service.
  • Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials.
  • Suggests program needs.
• Operational Organization:
  • Participates in the responsibility for the general appearance and safety of the division and library as a whole.
  • Assists with collection development and maintenance.
  • Ensures access to all materials both physical and virtual.
  • May create content for the web or social media.
  • Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids, and special exhibits.
  • Keeps current on library policies and procedures relevant to the location and/or library as a whole.
  • Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.
  • Stays current on new trends and technologies.
  • May collect, tabulate, maintain data, and prepare standardized reports.
• Oversight:
  • May assist in coordinating the work and schedules of ancillary staff and volunteers.
  • May assume responsibility for the operation of the library in the absence of the Public Services Manager and/or Person in Charge.
  • Takes appropriate action for disturbances and other emergencies.
• Other duties and responsibilities as assigned.

Requirements

• Bachelor's degree from an accredited college or university.
• 1 year of relevant experience.
• Must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.

Preferred Qualifications

• Public library customer service experience.

Benefits

This part-time position (20 hours/week) is fully eligible for benefits, including:

• Dental, medical, and vision insurance.
• Paid time off and holidays.
• Retirement matching.
• Wellness programs.
• Tuition reimbursement.

Pay

Hiring range: $23.39 - $29.24 per hour.