Guest Experience Associate (Part-Time)

About the role

The Guest Experience Associate will welcome and host the World of Coca-Cola Attraction and night time event business to life through extraordinary service and attention to each guest by sharing key messages about The Coca-Cola Company, its products and history.

Responsibilities

• Actively engage with all guests and anticipate their needs.
• Share knowledge of and tell the history and stories about our Brand and The Company.
• Create and maintain a hassle-free, safe operation as well as flawless show quality, operating effectiveness, exhibits and experiences.
• Sell tickets, provide access control, check-in groups, pulse guest traffic, restock/replenish stations, deliver supplies, make public announcements, assist guests with special access, and assist guests with wayfinding.
• Operate ticketing system, reconcile cash transactions, meet sales goals, handle sensitive information, evacuate guests in emergencies, assist those needing special assistance, adhere to Company policies, maintain specified appearance standards, maintain a positive attitude and welcoming demeanor, monitor guests and surrounding areas for potential safety concerns, adhere to World of Coca-Cola safety procedures, work quickly as a team to help maintain the cleanliness of exhibits, galleries and theaters, interact with guests with differing abilities in a respectful and appropriate manner, enforce inclusion training, handle guest situations in a professional, quick, thorough, and respectful manner, complete required training, handle cash and credit transactions successfully in a fast-paced environment.
• Work quickly as a team to help maintain the cleanliness of exhibits, galleries and theaters.
• Interact with guests with differing abilities in a respectful and appropriate manner, enforcing inclusion training provided by The Coca-Cola Company and World of Coca-Cola.
• Handle guest situations in a professional, quick, thorough, and respectful manner.
• Complete all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA.

Requirements

• High school diploma or equivalent.
• One year experience in the themed attraction industry, hospitality industry, or customer service.
• Strong verbal and presentation skills, multi-lingual skills a plus.
• Proven ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals, and ability to perform these operations using American units of Money.
• Proven ability to deal with problems involving few concrete variables in a standardized method.

Qualifications

• Ability to climb/navigate multiple levels of the building via stairs or elevator.
• Continuous exposure to outside temperatures including extreme heat or cold.
• Ability to reach over head to lift objects up to 20 pounds.
• Ability to push and pull objects up to 50 pounds.
• Ability to navigate through dark and work in enclosed spaces.
• Ability to work in noisy, crowded and tight spaces.

Skills

• Strong verbal and presentation skills.
• Multi-lingual skills (a plus).

Benefits

No benefits are mentioned in the job posting.

Pay

Hourly Pay Rate: Starting at $15/hr

Schedule

Average Hours: 28 hours/week

This is a part time role working 28 hours a week. Candidates must have open availability to work 4 days on weekends, weekdays and holidays with shifts will vary between the hours of 8:30 am and 9:00 pm based on the business needs (could be as late as midnight when we host corporate events).

Leadership Behaviors

As a Leader of Self, the Guest Relations Ambassador is responsible for ensuring their own individual performance is optimal, contributing to team effectiveness, and supporting overall team performance, which may occasionally involve taking on leadership roles within the team.

Physical Requirements

• Continuous walking and/or standing for prolonged periods of time (6-8 hours).
• Ability to climb/navigate multiple levels of the building via stairs or elevator.
• Continuous exposure to outside temperatures including extreme heat or cold.
• Ability to reach over head to lift objects up to 20 pounds.
• Ability to push and pull objects up to 50 pounds.
• Ability to navigate through dark and work in enclosed spaces.
• Ability to work in noisy, crowded and tight spaces.

Education & Experience Requirements

• High school diploma or equivalent.
• One year experience in the themed attraction industry, hospitality industry, or customer service.