Guest Experience Associate

Café & Hospitality Operations

Oversee café operations, including inventory management, ordering, organization, cost control, cleanliness, and compliance with health and safety standards.

Partner with ministries utilizing the café space to maintain consistent operational, hospitality, and service standards.

Recruit, train, equip, and develop café volunteers to ensure they understand expectations and provide an excellent guest experience.

Manage inventory, ordering, and organization of retail merchandise and branded products.

Campus Resources & Event Coordination

Coordinate campus weddings, funerals, and outside events by managing guest communication, logistics, agreements, payments, scheduling, and resource coordination.

Ensure campus spaces, supplies, and resources are prepared and maintained for weekend services, ministry gatherings, and special events.

Weekend & Ministry Support

Support the Guest Experience Supervisor in creating welcoming, organized, and consistent weekend experiences.

Collaborate with ministry leaders and campus teams to plan and execute exceptional weekend services, events, and ministry initiatives.

Identify opportunities to improve processes, environments, and guest interactions that help people take their next step toward Jesus.

Systems & Administrative Support

Utilize systems including Church Community Builder (CCB), Martus, Google Workspace, and shared drives to maintain accurate records, track costs, manage processes, and support ministry operations.

Aid with volunteer onboarding, communication, scheduling, and ongoing engagement.

Monitor operational metrics and provide information that helps evaluate effectiveness and improve ministry systems.

Qualifications

• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines.
• Experience in hospitality, operations, event coordination, customer service, or volunteer management preferred.
• Ability to create welcoming environments and provide excellent service to guests, volunteers, and ministry partners.
• Detail-oriented with the ability to manage systems, processes, inventory, and administrative responsibilities.
• Comfortable learning and utilizing technology platforms, databases, and digital communication tools.
• Ability to recruit, train, and develop volunteers while creating a positive team culture.
• Flexible, dependable, and willing to serve in a fast-paced ministry environment, including weekends and special events.

Spiritual & Cultural Expectations

• Committed follower of Jesus who aligns with the beliefs, mission, and values of Sandals Church.
• Maintains a growing relationship with Jesus Christ and a consistent devotional life.
• Models the Fruit of the Spirit (Galatians 5:22–23) in character and leadership.
• Protects the unity of the church and embodies humility, integrity, and authenticity.
• Fully embraces and represents the Sandals Church Culture Stack in leadership and personal conduct.
• Engaged in Discipleship.

Campus Strategic Priorities

This role is a direct lever on two of the three 2026 campus priorities: hospitality quality shapes whether new Saturday night guests return (Priority 1), and the Relational Intake Framework's Tier 2/3 hand-off is a literal front door into the discipleship pipeline (Priority 3).

• Build a new Saturday night service experience to reach the lost (Attendance Goal: 1,000).
• Raise up the NextGen (Kids/Students) to an attendance of 950.
• Become disciple-makers as a church staff (Goal: 110 active discipleship groups and 20% of congregation in a group—1,000 people).

Compensation

Pay Range: $20–$22 per hour
Rate Determined By Experience And Our Internal Compensation Structure.