Guest Experience Associate

About TOCA Soccer

We are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels.

Why You'll love being apart of the TOCA Team:

• Full access to TOCA Treats including (but not limited to): Competitive Pay & On-Demand Pay, Part-Time, Flexible Scheduling, Career Growth & Development, Employee Assistance Program, Active & Fit Membership, Benefits Hub Discount Marketplace
• Additional perks include: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!

Job Highlights

• Job Title: Guest Experience Associate
• Location: Naperville, IL
• Report To: General Manager
• Hours Required: Candidates must be able to work evenings and weekends
• Position Overview: You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You’ll Be Doing

• Guest Experience Hero (60%)
• Greet like a champ, answer like a pro, and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)
• Operations Guru (30%)
• Keep the space clean, stocked, and ready for action
• Help with scheduling, check-ins, sign-ups, and events
• Own the front desk like it's your stage
• Admin But Make It Snappy (5%)
• Waits, payments, reports = no big deal for you
• Training + Growth (5%)
• Learn the TOCA way and level up your game
• Gain development to keep your career going with TOCA
• ToC A Culture (100%)
• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center

What You’ll Need

• Loves people and good vibes
• Top-tier communication skills
• Can stay cool under pressure
• Knows your way around Google Suite & scheduling tools (on-site training)
• Down for evening/weekend shifts (that’s our peak time!)
• Can lift 30+ lbs and move with energy