Patients Accounts Manager

About NYC Health + Hospitals

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M – 5:00 P.M
Standard Work Hours :35

Duties & Responsibilities

• Supervises and coordinates the activities for the establishment and maintenance of contracts with patients or parties responsible for inpatient and outpatient billings, as well as investigating and communicating eligibility requirements for City, State and Federal programs (i.e. Medicare/Medicaid).
• Supervises and coordinates the activities of the billing and collection in accordance with policies, guidelines, and processes established by the System including preparation of third-party forms for billing, follow-up of collection cycle procedures, and maintenance of documentation flow for reimbursement.
• Participates in establishing and maintaining liaison activities with Admissions, Emergency and Clinic Department, Nursing Stations, Medical Record Units, and other service departments concerning preparation, delivery, and control of patients' charges and credits.
• Participates in the review and evaluation process of adjustments, credits and payments to patients' accounts.
• Participates in periodic reviews of account aging processes to determine the status of open accounts based on source of payment, date of discharge and/or treatment, and in referral of delinquent accounts for write-off and accumulation of data on third-party bad debt accounts.
• Supervises and coordinates activities for collection and control of cash receipts for patients' pre-payments.
• Collaborates with system personnel to update systems and procedures for rate changes, required medical data, procedural changes and billing activity reviews.
• Participates in the development, recommendation and implementation of new procedures to improve efficiency and investigation procedures.
• Participates in the review and interpretation of policy and procedural changes with supervisory staff and recommends expansion and modification of existing programs and practices to meet operational requirements and financial objectives.
• Participates in directing and reviewing work scheduling and office routines, including distribution of work and daily assignments.
• Recommends staffing plans, organizational structure adjustments and departmental personnel changes.
• Participates in the selection, appointment, changes, and placement activities for all personnel.

Minimum Qualifications

• A Baccalaureate degree from an accredited college or university with a major in accounting, finance, business administration, or related field;
• Four (4) years of experience in accounting, finance or business administration of which two (2) years must have been in a responsible and managerial capacity in areas normally related to a hospital, medical center or health care facility;
• Two (2) years of experience as indicated in Item #2 in areas related to the management of patients' accounts or credits;
• A satisfactory equivalent combination of experience, education and training.

Benefits

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retail Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.