Patients Accounts Manager

About NYC Health + Hospitals

NYC Health + Hospitals is committed to delivering high-quality health services without exception. Our mission is to provide compassionate, culturally competent, and patient-centered care. We offer comprehensive services in three major primary care areas: Medicine, Pediatrics, and Women's Health, along with more than eighty specialty services.

Work Shifts

9:00 A.M – 5:00 P.M; Monday - Friday. *[35 Hours per Week.]*

Duties & Responsibilities

• Supervises and coordinates the activities for the establishment and maintenance of contracts with patients or parties responsible for inpatient and outpatient billings, as well as investigating and communicating eligibility requirements for City, State and Federal programs (i.e. Medicare/Medicaid).
• Supervises and coordinates the activities of the billing and collection in accordance with policies, guidelines, and processes established by the System including preparation of third-party forms for billing, follow-up of collection cycle procedures, and maintenance of documentation flow for reimbursement.
• Participates in establishing and maintaining liaison activities with Admissions, Emergency and Clinic Department, Nursing Stations, Medical Record Units, and other service departments concerning preparation, delivery, and control of patients' charges and credits.
• Participates in the review and evaluation process of adjustments, credits and payments to patients' accounts.
• Participates in periodic reviews of account aging processes to determine the status of open accounts based on source of payment, date of discharge and/or treatment, and in referral of delinquent accounts for write-off and accumulation of data on third-party bad debt accounts.
• Supervises and coordinates activities for collection and control of cash receipts for patients' pre-payments.
• Collaborates with system personnel to update systems and procedures for rate changes, required medical data, procedural changes and billing activity reviews.
• Participates in the development, recommendation and implementation of new procedures to improve efficiency and investigation procedures.
• Participates in the review and interpretation of policy and procedural changes with supervisory staff and recommends expansion and modification of existing programs and practices to meet operational requirements and financial objectives.
• Participates in directing and reviewing work scheduling and office routines, including distribution of work and daily assignments.
• Recommends staffing plans, organizational structure adjustments and departmental personnel changes.
• Participates in the selection, appointment, changes, and placement activities for all personnel.
• Participates in the recommendation, preparation, administration and evaluation of training programs.
• Participates in the evaluation of personnel performance, assists in the development of work performance standards, productivity goals and evaluation programs, to ensure adherence to operational commitments.
• Prepares data, reports, surveys, and management information on billings, collections, accounts receivable, and all employee relations activities. Prepares status reports, analyses, and recommendations in order to obtain optimum utilization of total resources and to maximize reimbursements.
• Attends and leads meetings and conferences, representing the director in all aspects of their delegated duties and responsibilities.
• Performs other related duties, as assigned.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Hospitality Management or a related discipline;
• Three (3) years of experience in accounting, finance or business administration; one (1) year of which must have been in a responsible supervisory or managerial capacity managing accounts or credits.

Department Preferences

• Demonstrate knowledge of managed care guidelines
• Effective communication, analytical, and writing skills.
• The ability of work independently with minimal supervision.
• Experience in data basis (Excel, power point and word) Computer software: Microsoft (Word, PowerPoint, Excel)

Benefits

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retail Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commute Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.