Account Manager (Clinical)

About the role

As an Account Manager, you will report to Clinical Sales Leadership. Within your assigned account portfolio, you will build and strengthen relationships with key stakeholders, collaborate with internal teams to support customer and prospect needs, and guide opportunities through the sales process to successful closure. You will work in close partnership with your outside sales counterpart to support joint accounts while also taking ownership of net new account growth within small to mid-sized accounts. This role plays a key part in maintaining customer satisfaction, driving renewals, and expanding Velsera's presence in the clinical diagnostics segment — making it central to both our retention strategy and our commercial growth.

Responsibilities

• Build and maintain strong relationships with key decision-makers and stakeholders across your assigned account portfolio
• Own net new account growth within small to mid-sized accounts, managing the full sales cycle from prospecting to close
• Partner closely with your outside sales counterpart to support joint accounts and ensure a coordinated, seamless customer experience
• Develop and execute account plans focused on retention, expansion, and long-term partnership development
• Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts
• Lead renewal discussions and support contract negotiations to drive continued customer success and revenue growth
• Understand customer business objectives and challenges, positioning Velsera solutions to support their goals
• Facilitate regular business reviews and stakeholder meetings to communicate value, outcomes, and future opportunities
• Partner cross-functionally with Customer Success, Professional Services, Product, and Support teams to address customer needs
• Maintain accurate pipeline activity, account planning, forecasting, and renewal tracking in Salesforce
• Develop and deliver compelling presentations, proposals, and business reviews tailored to customer needs
• Stay current on Velsera's product portfolio and the broader clinical genomics and diagnostics landscape
• Monitor industry trends and competitive dynamics to identify opportunities and strengthen Velsera's position
• Represent Velsera at industry conferences and events as needed

Requirements

• Required: 3+ years of experience in a quota-carrying sales, account management, or business development role
• Demonstrated success managing and growing a book of business, including net new account acquisition
• Strong communication and relationship-building skills, with the ability to engage decision-makers effectively in a remote/virtual selling environment
• Ability to manage a high-volume pipeline, prioritize across accounts, and drive opportunities to close
• Collaborative mindset with experience working alongside field or outside sales counterparts to support shared accounts
• Proficiency with CRM platforms (Salesforce preferred) and standard business productivity tools

Preferred Qualifications

• Experience in healthcare, clinical laboratory, genetics/genomics, or life sciences
• Familiarity with SaaS or data solutions in a clinical or research context
• Bachelor's degree