Patient Transfer Center Coordinator-HSO Patient Transfer Center - MSH-150 East 42nd Street-Full-Time-Night shift-7PM-7AM

Patient Transfer Center – MSH, 150 East 42nd Street · Full‑Time · Night shift (7 PM – 7 AM)

About the role

The Patient Transfer Coordinator facilitates the inter‑hospital transfer of patients from outside affiliates as well as other hospitals into the Mount Sinai Health System. The Patient Transfer Coordinator is responsible for ensuring that the patient meets all Mount Sinai’s clinical, financial and regulatory criteria for transfer.

Responsibilities

• Serves as the point of contact for referrals and obtains necessary information to initiate the patient’s transfer into or between member hospitals of the Mount Sinai Health System.
• Receives transfer requests from physicians, affiliate representatives or families. Information includes demographic, insurance and clinical data.
• Responsible for the complete and accurate registration of all patients in an expeditious and positive manner.
• Coordinates and secures inpatient referrals to appropriate medical services as needed for dedicated patient population.
• Connects with accepting Mount Sinai Physician to determine clinical appropriateness for the transfer.
• Performs follow‑up communication to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, family members, and others regarding expediting approval of a patient transfer.
• Collaborates with Admitting and Throughput (Bed Management) to determine availability of appropriate bed.
• Arranges for appropriate ambulance to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Medic).
• Communicates with the referral and accepting hospital of approval and time to transfer and admit patients.
• Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.
• Maintains and provides daily, weekly and monthly statistics for submission to Administration.
• Advocates for patients, families, and referring physicians to promote overall satisfaction with accessing and utilizing Mount Sinai Health System.
• Monitors patient progress and communicates information between patient, referrer, family, insurance company and treatment team.
• Promptly answers and screens inquiries with strict adherence to confidentiality agreements, policies and procedures.
• Documents all patient encounters and enters all clinical data into referral tracking system.
• Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards.
• Assists with new and current initiatives (e.g. Community Paramedicine).
• Other duties as assigned by Manager or Director.

Qualifications

• Four‑year high school diploma or equivalent.
• Successful completion of training program as an Emergency Medical Technician, EMT‑Paramedic, and other protocol update programs as currently required.
• Associate’s Degree preferred.
• Minimum of 3 years acute care experience.
• NYS Paramedic Certification, BCLS, ACLS and PALS required.
• Collective bargaining unit: SEIU 1199‑MSH.

Pay

The salary range for the role is $50.4267 – $58.9007 hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Schedule

Full‑time, night shift (7 PM – 7 AM).