Hospital Transfer Coordinator

About the role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Serve as the initial point of contact from external and internal providers and obtain the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
• Receive transfer requests from physicians, mid-level providers or representatives from internal and external facilities (e.g., demographic, insurance and clinical data).
• Cook up referrals to appropriate medical service as needed for referred patient.
• Connect referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
• Perform follow up communication with Financial Counselors, Case Managers and nursing staff to help expedite transfers to the Cleveland Clinic Health system facility.
• Cook up referrals to appropriate medical service as needed for referred patient.
• Coordinate with Patient Flow Coordinators and Access RNs to determine availability of appropriate bed.
• Cook up referrals to appropriate medical service as needed for referred patient.
• Cook up referrals to appropriate medical service as needed for referred patient.
• Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System.
• Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
• Support centralized communications between referring and accepting provider services (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise).
• Implement HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
• Oversee emergency and electronic back-up methods and procedures to support patient flow.
• Meet regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
• Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
• Interpret and support policies, procedures and safety standards to facilitate daily operations.

Requirements

• Associate’s Degree and a strong clinical background with at least one year of relevant clinical experience as a Clinical Technician, EMT-B, Medical Assistant, LPN or RN OR High School Diploma/GED and two years of experience
• Knowledge of medical terminology
• Working knowledge of computerized hospital admission/bed management systems
• Strong customer service skills

Preferred qualifications

• Bachelor’s Degree
• EMT-B, EMT-P or LPN Certifications
• One year of prior clinical experience
• Computer experience in Microsoft Word, Excel and EPIC
• Previous experience in a hospital admission or patient flow setting
• Typing speed of 35 WPM

Physical Requirements

• Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
• Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.
• Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

Pay

Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31