Hospital Privileging Coordinator

About the role

The hospital privileging coordinator is responsible for owning and directing the processes for providers who have been accepted to assignments where hospital privileges and/or credentials are necessary. This position demands the ability to be directive, accountable, hold others accountable, communicate effectively, prioritize, be detail oriented, manage complex workflows, adapt quickly to change, multitask, act proactively and with urgency, the desire to grow within the job function, support management decisions and changes, adhere to divisional guiding principles and the company’s core values.

Responsibilities

• Own and drive all job responsibilities in a professional, kind, accurate, efficient, engaging, proactive, and urgent manner.
• Drive all processes related to completing credentialing requirements and obtaining hospital privileges according to client(s) medical staff rules, regulations, and/or bylaws:
  • Identify and map the hospital privileging process for each client, documenting the process concisely for fellow coordinators.
  • Communicate to provider privileging requirements and set expectations of what is required of them in the privileging process.
  • Pre-populate applications for provider review and completion.
  • Coordinate with the provider to obtain client’s required documentation.
  • Assist clients in getting all verifications and documents needed to complete the hospital privilege/credentialing/payer applications.
  • Request and track drug screens, health information, background checks, procedure logs, and other required supporting documentation.
  • Email, FedEx, mail, and fax verification requests to the appropriate sources as needed and follow up to ensure completion and return to client.
  • Anticipate hurdles in the privileging process and proactively troubleshoot to ensure they do not impede the process.
  • Responsible for driving the privileging process with provider and client and ensuring it is completed in time for targeted start date.
• Drive ongoing communication with sales, business partner teams, doctors, and clients:
  • Communicate progress and potential delays to sales and across business partner teams.
  • Work in a collaborative manner with all stakeholders to problem solve and resolve roadblocks or hurdles throughout the hospital privileging process.
  • Notify recruiters and Quality Assurance when new malpractice or other Quality Assurance actions come up in the privileging process.
• Update required systems and spreadsheets throughout the process to ensure they are current and accurate:
  • Keep up-to-date notes and records of all communication and action on each file.
• Be a champion of the customer service experience through:
  • Clear and personable verbal and written communication.
  • Collaborating with other business partner teams if/as needed throughout the process.
  • Understanding the unique needs of providers and clients, and providing creativity and personability throughout the process.
• Engage in new hire, onboarding, and in-service training and mentoring.
• Proactively seek opportunities to learn and grow within the hospital privileging and other business partner roles by volunteering to take on additional responsibilities and stepping in to provide additional support as needed.

Qualifications

• Ability to analyze information for inconsistencies and problem solve.
• Excellent time management skills focusing on urgent deadlines & efficient prioritization.
• Interact professionally with providers, clients, teammates, vendors, and verifying entities.
• Strong computer skills in word processing and database programs (MS Word and MS Excel preferred).
• Strong organizational skills and attention to detail.
• Great communication skills both written and verbal.
• Self-sufficiency.
• Work on multiple tasks simultaneously.
• Ability to manage and drive complex processes efficiently.
• Ability to work efficiently, both independently and as a team.
• Effectively manage large amounts of information and documentation in a timely and professional manner.

Education & Experience

• High school diploma or equivalent.
• One year of work experience in an administrative position supporting professional-level functions in a fast-paced, team environment.
• Minimum one year in a clerical/support position.
• Preferred:
  • Work experience in the healthcare or staffing industries.
  • Working knowledge of medical terminology.
  • College education.

Pay

For this position, we offer a pay range of $49,920 – $72,592 annually, with pay varying depending on work location and job-related factors such as knowledge, position level, and experience.

Benefits

• 401(k) retirement plan with company match.
• Traditional healthcare benefits such as medical and dental coverage.
• Unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules, including work-from-home options.
• Recognition programs with rewards including trips, cash, and paid time off.
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling.
• Tailored training resources including free LinkedIn learning courses.
• Volunteer time off and employee-driven matching grants.
• Tuition reimbursement programs.