Patient Svcs Representative- UPMC Mercy Vision Institute

About the role

The Patient Services Representative at UPMC Mercy Vision Institute supports a high-volume ophthalmology practice, handling tasks such as registration, scheduling, insurance verification, and coordinating patient flow.

Responsibilities

- Help patients navigate the healthcare system by providing clear and understandable instructions. - Assist with administrative duties including scanning of medical records and faxing. - Guide patients through the use of self-arrival technology or check-in at the desk. - Schedule or connect patients to resources for ancillary services. - Understand and apply principles of service recovery. - Assist patients in understanding financial responsibility and connecting them to advocacy resources. - Obtain signatures for consent to treatment and confirm insurance benefits. - Confirm/verify insurance benefits using online systems or phone inquiries. - Promote MyUPMC patient portal and assist with patient registration. - Collect copayments and other applicable payments. - Provide a warm greeting for all patients. - Register patients in Biometrics program and explain its benefits. - Confirm and update patient registration information. - Distribute and triage phone calls appropriately. - Schedule follow-up appointments.

Qualifications

- High school graduate or equivalent. - Proficient in personal computer-based applications and office equipment. - Two years of experience in a medical, billing, fiscal, or customer service function. - Knowledge of medical terminology and experience with Medipac, Epic, or similar health records systems is preferred.