Patient Svcs Representative (Mercy Urology)
UPMC · Pittsburgh, PA · 3 wk ago
AccountingFull-time
We need to output HTML fragment with sections only if content present. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting.
Content:
- Intro: "UPMC Urology is hiring a full-time Patient Services Representative to join their team out of Mercy Hospital! This is a Monday through Friday daylight role with the hours of 8am to 4:30pm. No evenings or weekends! We are looking for a customer service oriented person to join our front desk staff. This role is primarily responsible for patient check in and out, scheduling, collecting co-payments, handling inbasket messages, and more. See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!"
- Then "What Can You Bring to UPMC?" with bullet-like sentences: Contribute to UPMC’s mission..., Set the standards..., Provide patient care activities..., Establish and maintain..., Demonstrate a commitment...
- Then "What Can UPMC Do for You?" with bullet-like sentences: A career path..., Health and welfare benefits..., Work life balance..., Competitive pay...
- Then "Purpose: ..." describing responsibilities.
- Then "Responsibilities:" with bullet list.
- Then after responsibilities: "Completion of high school graduate or equivalent is required. Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred."
- Then "Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran"
We need to remove boilerplate: EEO etc. So we drop the last line.
We need sections: About the role (maybe intro), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide what goes where.
About the role: could include description of role, hours, location, mission statements? Probably include the initial paragraph and maybe "What Can You Bring to UPMC?" and "What Can UPMC Do for You?" but those could be split into Requirements, Qualifications, Skills, Benefits, Pay.
Let's map:
- About the role: general overview: "UPMC Urology is hiring a full-time Patient Services Representative to join their team out of Mercy Hospital! This is a Monday through Friday daylight role with the hours of 8am to 4:30pm. No evenings or weekends! We are looking for a customer service oriented person to join our front desk staff. This role is primarily responsible for patient check in and out, scheduling, collecting co-payments, handling inbasket messages, and more."
- Responsibilities: list from "Responsibilities:" bullet points.
- Requirements: maybe "Completion of high school graduate or equivalent is required." Also maybe "Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred." That's more qualifications.
- Qualifications: maybe "Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred."
- Skills: maybe "Customer service oriented", "strong customer service skills", "ability to greet patients", "use of self-arrival technology", etc. But we can also put skills from "What Can You Bring to UPMC?" which are more about mission contributions. However those are more like expectations/qualities. Could treat as Skills.
- Benefits: from "What Can UPMC Do for You?" includes health and welfare benefits, work life balance (PTO, wellness programs, paid parental leave), career path, competitive pay (base pay, merit, premium pay). So Benefits section could include health and welfare benefits, work life balance, career path. Pay section could include competitive pay details.
- Schedule: we have schedule: Monday-Friday 8am-4:30pm, no evenings/weekends.
Thus we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not create sections with filler like "not specified". Ensure each section has real content.
Let's extract content precisely.
About the role paragraph: We'll combine first two sentences maybe.
"UPMC Urology is hiring a full-time Patient Services Representative to join their team out of Mercy Hospital! This is a Monday through Friday daylight role with the hours of 8am to 4:30pm. No evenings or weekends! We are looking for a customer service oriented person to join our front desk staff. This role is primarily responsible for patient check in and out, scheduling, collecting co-payments, handling inbasket messages, and more."
We could also include the "See what being..." but that's promotional; could be omitted? It's substantive but maybe not needed. We'll keep it as part of About the role.
Responsibilities: list from "Responsibilities:" bullet points. Let's extract each line after "Responsibilities:" until before "Completion of high school...".
List:
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
- Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
- Provide a warm greeting for all patients. (duplicate? but we keep)
We'll keep as list items.
Requirements: "Completion of high school graduate or equivalent is required."
Qualifications: maybe "Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred." Could be considered qualifications.
Skills: "Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred." Could be skills.
But we also have "What Can You Bring to UPMC?" which includes mission contributions: "Contribute to UPMC’s mission of Life Changing Medicine", "Set the standards for the level and quality of care for the care delivery team", "Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.", "Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.", "Demonstrate a commitment to the community and to your health care profession". These could be considered Skills or Qualifications. Might be better to put under Skills.
Benefits: from "What Can UPMC Do for You?" includes:
- A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
- Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
- Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
- Competitive pay for the work that you do – base pay, merit, and premium pay
We need to separate Benefits and Pay. Benefits: health and welfare benefits, work life balance, career path? Career path maybe also benefit. But we can put career path under Benefits. Pay: Competitive pay details.
Thus Benefits section: list items: career path, health and welfare benefits, work life balance (PTO, wellness programs, paid parental leave). Pay section: Competitive pay – base pay, merit, premium pay.
Schedule: Monday through Friday, 8am to 4:30pm, no evenings or weekends.
Now ensure we don't repeat content.
We'll produce HTML:
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting.
Content:
- Intro: "UPMC Urology is hiring a full-time Patient Services Representative to join their team out of Mercy Hospital! This is a Monday through Friday daylight role with the hours of 8am to 4:30pm. No evenings or weekends! We are looking for a customer service oriented person to join our front desk staff. This role is primarily responsible for patient check in and out, scheduling, collecting co-payments, handling inbasket messages, and more. See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!"
- Then "What Can You Bring to UPMC?" with bullet-like sentences: Contribute to UPMC’s mission..., Set the standards..., Provide patient care activities..., Establish and maintain..., Demonstrate a commitment...
- Then "What Can UPMC Do for You?" with bullet-like sentences: A career path..., Health and welfare benefits..., Work life balance..., Competitive pay...
- Then "Purpose: ..." describing responsibilities.
- Then "Responsibilities:" with bullet list.
- Then after responsibilities: "Completion of high school graduate or equivalent is required. Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred."
- Then "Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran"
We need to remove boilerplate: EEO etc. So we drop the last line.
We need sections: About the role (maybe intro), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide what goes where.
About the role: could include description of role, hours, location, mission statements? Probably include the initial paragraph and maybe "What Can You Bring to UPMC?" and "What Can UPMC Do for You?" but those could be split into Requirements, Qualifications, Skills, Benefits, Pay.
Let's map:
- About the role: general overview: "UPMC Urology is hiring a full-time Patient Services Representative to join their team out of Mercy Hospital! This is a Monday through Friday daylight role with the hours of 8am to 4:30pm. No evenings or weekends! We are looking for a customer service oriented person to join our front desk staff. This role is primarily responsible for patient check in and out, scheduling, collecting co-payments, handling inbasket messages, and more."
- Responsibilities: list from "Responsibilities:" bullet points.
- Requirements: maybe "Completion of high school graduate or equivalent is required." Also maybe "Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred." That's more qualifications.
- Qualifications: maybe "Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred."
- Skills: maybe "Customer service oriented", "strong customer service skills", "ability to greet patients", "use of self-arrival technology", etc. But we can also put skills from "What Can You Bring to UPMC?" which are more about mission contributions. However those are more like expectations/qualities. Could treat as Skills.
- Benefits: from "What Can UPMC Do for You?" includes health and welfare benefits, work life balance (PTO, wellness programs, paid parental leave), career path, competitive pay (base pay, merit, premium pay). So Benefits section could include health and welfare benefits, work life balance, career path. Pay section could include competitive pay details.
- Schedule: we have schedule: Monday-Friday 8am-4:30pm, no evenings/weekends.
Thus we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not create sections with filler like "not specified". Ensure each section has real content.
Let's extract content precisely.
About the role paragraph: We'll combine first two sentences maybe.
"UPMC Urology is hiring a full-time Patient Services Representative to join their team out of Mercy Hospital! This is a Monday through Friday daylight role with the hours of 8am to 4:30pm. No evenings or weekends! We are looking for a customer service oriented person to join our front desk staff. This role is primarily responsible for patient check in and out, scheduling, collecting co-payments, handling inbasket messages, and more."
We could also include the "See what being..." but that's promotional; could be omitted? It's substantive but maybe not needed. We'll keep it as part of About the role.
Responsibilities: list from "Responsibilities:" bullet points. Let's extract each line after "Responsibilities:" until before "Completion of high school...".
List:
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
- Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
- Provide a warm greeting for all patients. (duplicate? but we keep)
We'll keep as list items.
Requirements: "Completion of high school graduate or equivalent is required."
Qualifications: maybe "Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred." Could be considered qualifications.
Skills: "Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred." Could be skills.
But we also have "What Can You Bring to UPMC?" which includes mission contributions: "Contribute to UPMC’s mission of Life Changing Medicine", "Set the standards for the level and quality of care for the care delivery team", "Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.", "Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.", "Demonstrate a commitment to the community and to your health care profession". These could be considered Skills or Qualifications. Might be better to put under Skills.
Benefits: from "What Can UPMC Do for You?" includes:
- A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
- Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
- Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
- Competitive pay for the work that you do – base pay, merit, and premium pay
We need to separate Benefits and Pay. Benefits: health and welfare benefits, work life balance, career path? Career path maybe also benefit. But we can put career path under Benefits. Pay: Competitive pay details.
Thus Benefits section: list items: career path, health and welfare benefits, work life balance (PTO, wellness programs, paid parental leave). Pay section: Competitive pay – base pay, merit, premium pay.
Schedule: Monday through Friday, 8am to 4:30pm, no evenings or weekends.
Now ensure we don't repeat content.
We'll produce HTML:
About the role
UPMC Urology is hiring a full-time Patient Services Representative to join their team out of Mercy Hospital! This is a Monday through Friday daylight role with the hours of 8am to 4:30pm. No evenings or weekends! We are looking for a customer service oriented person to join our front desk staff. This role is primarily responsible for patient check in and out, scheduling, collecting co-payments, handling inbasket messages, and more. See what being a Patient Services Representative can do for UPMC and what UPMC can do for Patient Services Representatives – it’s more than just a job!
Responsibilities
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Performs in accordance with system-wide competencies/behaviors.
- Performs other duties as assigned.
- Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
- Provide a warm greeting for all patients.
Requirements
Completion of high school graduate or equivalent is required.
Qualifications
Experience with personal computer based applications, other various office equipment and proficient