Patient Svcs Representative- UPMC Mercy Vision Institute

Responsibilities

• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Aid with administrative duties in the office including but not limited to scanning of medical records and faxing.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
• Absorb and verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Collect copayments and any other applicable patient payments at the point of service.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Confirm and/or update patient registration information at checkout.
• Appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Schedule follow-up appointments within the practice at checkout.

Requirements

• Completion of high school graduate or equivalent is required.
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Qualifications

Completion of high school graduate or equivalent is required.

Skills

Preferred: Experience with personal computer based applications, other various office equipment and proficient typing skills; two years of experience in a medical / billing / fiscal or customer service function; knowledge of medical terminology; prior experience with Medipac, Epic, or other health records systems.

Benefits

N/A

Pay

N/A

Schedule

Monday through Friday during daylight hours, with start times varying based on clinic needs (the office is typically open between 6:45 a.m. and 5:30 p.m.). Occasional travel (5% or less) to satellite offices may be required only in rare, extreme staffing situations.