Patient Svcs Representative- Urgent Eye Care Center

About the role

UPMC is hiring a Patient Services Representative to support the Urgent Eye Care Center located at 1622 Locust Street, Pittsburgh, PA 15219. This front-office role is ideal for a customer-focused professional who thrives in a fast-paced clinical environment and is committed to providing an exceptional patient experience. Daylight hours are offered in this position.

Responsibilities

• Greeting patients, completing check-in and check-out processes
• Collecting copayments and any other applicable patient payments at the point of service
• Managing incoming telephone calls and appropriately distributing/triaging calls to other areas and/or clinical providers
• Scanning and maintaining patient records, including scanning of medical records and faxing
• Scheduling appointments, including follow-up appointments within the practice at checkout
• Ensuring accurate documentation within the electronic medical record
• Helping patients navigate the healthcare system by providing clear and understandable instructions
• Providing follow-up to unresolved patient questions or needs to ensure appropriate continuity of care
• Guiding patients through use of self-arrival technology or checking in patients at desk depending on patient preference
• Scheduling or connecting patients to resources to schedule ancillary services at checkout
• Understanding the principles of service recovery and taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
• Assisting patients in education of financial responsibility and connecting them to advocacy resources as needed
• Obtaining signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations
• Confirming/verifying insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promoting MyUPMC patient portal and assisting patients in registration when applicable
• Providing a warm greeting for all patients
• Registering patients in Biometrics (fingerprint recognition) program and explaining benefits
• Confirming and/or updating patient registration information at checkout

Requirements

• Completion of high school graduate or equivalent is required
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred
• Two years of experience in a medical/billing/fiscal or customer service function is preferred
• Knowledge of medical terminology is preferred
• Prior experience with Medipac, Epic, or other health records systems is preferred

Qualifications

• Act 34 clearance required