Patient Svc Rep - FT, Days

Position performs to process accounts according to the state they are in the Self Pay accounts receivable. The tasks include working with patients accounts to determine resolution to obtain payment. The role is flexible with all the tasks in the department from scanning documents to processing a loan payment. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and communications in aiding peers, patients, and other departments. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Responsibilities

• Process Self Pay accounts receivable to determine resolution and obtain payment
• Work with patient accounts to facilitate payment resolution
• Perform various department tasks including scanning documents and processing loan payments
• Continuously develop skills to support areas with high processing volume
• Learn and adhere to workflows, policies, and procedures for accurate and timely processing
• Communicate effectively with peers, patients, and other departments
• Push, pull, and/or lift up to 50 lbs on a regular basis
• Stand and walk for prolonged periods during each shift
• Perform duties requiring gripping, reaching, bending, kneeling, twisting, and squatting

Requirements

• High School Degree or equivalent
• Prior Revenue Cycle Management experience preferred
• Basic Excel, Word, Computer, and Keyboarding Skills
• Healthcare billing or insurance experience preferred but not required
• Excellent communication and customer service skills

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Schedule

Full-Time (40 hours per week), Days (Monday - Friday, 8:00 AM - 4:30 PM)