Patient Services Rep I - FT, Days

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors. The PSR ensures a positive and smooth patient experience by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Manage front desk operations, including scheduling appointments, processing documentation, and managing patient information.
• Ensure accuracy and attention to detail in all tasks, especially when entering patient information and processing documents.
• Communicate effectively and professionally with patients and visitors, demonstrating empathy, patience, and tact and diplomacy in handling inquiries and concerns.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Experience: One year of applicable medical office experience preferred.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.

Skills

• Strong verbal and written communication skills.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.

Benefits

• Outstanding benefits including medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Pay

• Competitive compensation based on experience and qualifications.

Schedule

• Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri).