Patient Services Rep I - FT, Days

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows at the CV & Thoracic Surgery Clinic, Mercy Hospital Southeast, located at 1723 Broadway, Cape Girardeau, MO 63701. Mercy offers a caring, collaborative team where your voice matters, and as the organization grows, you'll grow with it.

Responsibilities

• Manage front desk operations and workflows.
• Ensure a positive and seamless patient experience.
• Interact with patients, visitors, healthcare professionals, and staff.
• Handle inquiries and concerns with tact and diplomacy.
• Maintain confidentiality and follow privacy policies.
• Enter patient information, schedule appointments, and process documentation accurately.
• Adapt to unexpected situations under pressure.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Requirements

• High school diploma or equivalent.

Qualifications

• One year of applicable medical office experience (preferred).

Skills

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathetic, patient‑focused, able to handle inquiries with tact and diplomacy.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Schedule

Full‑Time (40 hours per week) – Days (8:00 AM–4:40 PM, Monday–Friday).