Patient Services Rep I - FT, Days

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors. The PSR ensures a positive and smooth patient experience by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Manage front desk operations, including scheduling appointments, processing documentation, and managing patient information.
• Ensure accuracy and attention to detail in all tasks, particularly when entering patient information and processing documents.
• Communicate effectively and professionally with patients and visitors, demonstrating empathy and patience.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Handle unexpected situations with professionalism and composure, adapting to work under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Experience: One year of applicable medical office experience preferred.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Confidentiality and adherence to privacy policies.
• Adaptability and ability to work under pressure.

Skills

• Effective communication skills.
• Customer service skills.
• Attention to detail.
• Confidentiality and privacy.
• Adaptability and stress management.

Benefits

At Mercy, you'll enjoy outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

Pay

Details on pay will be provided upon hire.

Schedule

Full-Time (40-hrs per week) - Days (8-4:40PM Mon-Fri)