Patient Svc Rep - FT, Days

About the role

This position processes accounts in the Self Pay accounts receivable according to their current state. Tasks include working with patient accounts to determine resolution and obtain payment. The role is flexible, involving various departmental tasks such as scanning documents and processing loan payments. The incumbent will continuously develop their skills to support areas with high processing volumes. The position involves learning workflows, policies, and procedures to ensure accurate processing, timeliness, and effective communication with peers, patients, and other departments.

Responsibilities

• Process accounts in Self Pay accounts receivable based on their current state.
• Work with patient accounts to determine resolution and obtain payment.
• Perform a variety of tasks within the department, including scanning documents and processing loan payments.
• Continuously develop skills to assist where processing volume is highest.
• Learn and adhere to workflows, policies, and procedures to ensure accurate and timely processing.
• Communicate effectively with peers, patients, and other departments.

Requirements

• High School Degree or equivalent (minimum required qualification).
• Prior Revenue Cycle Management experience preferred.
• Basic Excel, Word, computer, and keyboarding skills.
• Healthcare billing or insurance experience preferred but not required.
• Excellent communication and customer service skills.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Schedule

Full-Time (40 hours per week), Days (Monday - Friday, 8:00 AM - 4:30 PM).

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Location: Mercy Hospital Southeast, 2600 East Main, Jackson, MO 63755.