Patient Support Supervisor - Second Shift

Key Responsibilities

• Earns respect and trust as a leader
• Conducts ongoing supervision, training, and performance coaching to ensure competency levels are met and/or exceeded
• Aids Director Patient and Community Support Services with employee disciplinary process
• Collaborates with HR to recruit, interview, and hire for PSA positions
• Coordinates and facilitates monthly department in-services to ensure staff competency in clinical skills and PSA procedures
• Facilitates daily PSA huddle (M-F) discussing policy/procedures, patient challenges, changes in programming, and other items as needed
• Performs yearly performance evaluations of PSA staff
• Completes time card authorizations and manages time off requests
• Maintains staff schedule to ensure coverage to meet patient care needs
• Maintains PSA documentation and ensures staff competency in change of shift entries and PSA notes
• Collaborates with department leaders to address patient, program, facility, safety/security challenges or needs
• Affords assistance to Safety and Security Manager in the planning and implementation of disaster drills
• Ensures PSA competency with all emergency policies and procedures

Patient Care

• Collaborates with the Clinical Management Team to ensure patient care and patient programming needs are met
• Affirms proficiency and competence in assigned job duties – i.e., new patient orientation, welcome tours, luggage searches, taking attendance, monitoring phone/computer room, providing patient transportation
• Affirms proficiency in crisis management, de-escalation, and recovery support skills
• Serves as the primary point of contact between departments and managers within the organization and PSA staff, as well as patient community
• Addresses the patient community as needed as the representative of the PSA staff
• Collaborates with PSA Drivers to ensure patient transportation needs are met

Desired Knowledge/Skills/Abilities

• Current CPR/BLS certification
• High School graduate or equivalent required; College degree preferred
• 1 years’ experience as a PSA required; 3 years preferred
• 1 or more years of leadership experience preferred
• 5 years’ experience working in SUD or behavioral health field preferred
• Must hold or be pursuing Recovery Coach Academy (CCAR) Trainer status
• Must hold or be pursuing a Registered Peer Supervisor certification
• Must hold or be pursuing CPI training certification
• Knowledge of recovery mutual support groups (12 Step, SMART Recovery, Celebrate Recovery, etc.)
• Excellent organizational and communication skills
• Ability to empower and motivate a large team
• Basic knowledge of Microsoft Office to include Outlook, Word, and Excel
• Communicate well with patients/staff; enforces policies/procedures
• Requires frequent and sometimes rapid mobility; must be able to negotiate the buildings and grounds.