Patient Support Specialist - Hybrid

About the role

You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week.

Responsibilities

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary
• Accurately document patient interactions and maintain detailed records within the contact center system
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in customer service, call center operations, or a related field
• Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences
• Flexibility to work adjusted schedules or additional hours, as needed

Qualifications

• Bachelor’s degree
• Experience within the pharmaceutical, healthcare, or life sciences industry
• Bilingual in Spanish and English (written and verbal)

Skills

• Exceptional problem-solving and critical thinking skills
• Effective communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of healthcare regulations and compliance standards

Benefits

• Competitive compensation package
• Health benefits to include Medical, Dental, and Vision
• Company match 401k
• Flexible paid time off (PTO) and sick time

Pay

Competitive compensation package

Schedule

Hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week.

Additional Information

We would love for you to have a Bachelor’s degree, experience within the pharmaceutical, healthcare, or life sciences industry, and bilingual in Spanish and English (written and verbal).

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

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