Bilingual Patient Support Specialist - Hybrid
About the role
You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week.
Responsibilities
- Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner
- Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication
- Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary
- Accurately document patient interactions and maintain detailed records within the contact center system
- Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations
Requirements
- High school diploma or equivalent required
- 1–3 years of experience in customer service, call center operations, or a related field
- Bilingual in Spanish and English (written and verbal)
- Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences
- Flexibility to work adjusted schedules or additional hours, as needed
Qualifications
- Bachelor’s degree
- Experience within the pharmaceutical, healthcare, or life sciences industry
Skills
- Customer service skills
- Active listening and empathy
- Solution-oriented communication
- Data entry and record-keeping
- Compliance with regulatory requirements
Benefits
- Competitive compensation package
- Health benefits including Medical, Dental, and Vision
- Company match 401k
- Flexible paid time off (PTO) and sick time
Pay
$40,000 - $50,000 annually
Schedule
Hybrid role: Work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week.
Additional Information
We would love for you to have a Bachelor’s degree and experience within the pharmaceutical, healthcare, or life sciences industry. Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.