Bilingual Patient Support Specialist - Hybrid

Description

You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels.

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary
• Accurately document patient interactions and maintain detailed records within the contact center system
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations

Qualifications

• High school diploma or equivalent required
• 1–3 years of experience in customer service, call center operations, or a related field
• Bilingual in Spanish and English (written and verbal)
• Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences
• Flexibility to work adjusted schedules or additional hours, as needed

Why Syneos Health?

• We are dedicated to building a diverse, inclusive and authentic workplace
• We encourage you to join our Talent Network to stay connected to additional career opportunities
• We believe in providing an environment and culture in which Our People can thrive, develop and advance
• We reward and recognize our people by providing valuable benefits and a quality-of-life balance

Pay

The compensation package includes a competitive salary, health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time.

Schedule

This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week.