Bilingual Patient Support Specialist - Hybrid

About the role

You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels.

Responsibilities

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary
• Accurately document patient interactions and maintain detailed records within the contact center system
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations

Requirements

• A high school diploma or equivalent
• 1–3 years of experience in customer service, call center operations, or a related field
• Bilingual in Spanish and English (written and verbal)
• Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences
• Flexibility to work adjusted schedules or additional hours, as needed

Qualifications

• Bachelor’s degree
• Experience within the pharmaceutical, healthcare, or life sciences industry

Skills

• Customer service skills
• Active listening and empathy
• Solution-oriented communication
• Data entry and record-keeping
• Compliance with regulatory requirements

Benefits

• Competitive compensation package
• Health benefits including Medical, Dental, and Vision
• Company match 401k
• Flexible paid time off (PTO) and sick time

Pay

• Salary range: $40,000 - $60,000 annually

Schedule

• Hybrid role: 3 days remote, 2 days in-office at Morrisville, NC corporate office