Patient Support Service Dispatcher/Admin

Responsibilities

• Schedules and prioritizes calendars for appointments, meetings, and travel.
• Assists with travel arrangements and expense reporting.
• Organizes all aspects of meetings and events, including agenda preparation, site selection, and document development.
• Answers, screens, and initiates calls.
• Greets visitors, providing procedural information and answering inquiries related to operational and substantive matters.
• Resolves problems and prioritizes needs using in-depth knowledge of policies and procedures.
• Performs complex word processing and document creation, including crafting and drafting correspondence with little to no guidance or instruction.
• Compiles reports, graphics, and statistical data.
• Creates reports independently (or with little instruction) and displays data to support needs, including the generation of existing reports.
• Maintains filing systems and confidential records.
• Opens, reads, and prioritizes mail, initiating return correspondence as appropriate.
• Conducts independent research and complex analyses, summarizing information to support administrative needs.
• Operates and maintains office equipment; may order supplies as needed.
• Coordinates administrative details of special projects.
• May act as a resource, providing training to other administrative staff.

Requirements

• High school diploma or equivalent required.
• Typically requires 3 years of administrative support experience.

Skills

• Advanced time management and prioritization.
• High degree of confidentiality and initiative with independent problem-solving.
• Strong written and verbal communication skills.
• Ability to communicate tactfully and effectively with various individuals, including highly visible customers and leaders.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Ability to create simple to complex documents, reports, graphs, charts, and presentations.
• Strong organizational ability and attention to detail.

Physical Requirements and Working Conditions

Normal office environment; occasional lifting up to 20 lbs. Prolonged periods of sitting, standing, and keyboard use.