Dispatcher - Patient Care Coordinator

About the role

Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.

Responsibilities

• Displays leadership, sets an example of professionalism and conduct, and sets the standard for employees to follow.
• Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to TMHC Team Mobile Health Care and contracted clients.
• Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.
• Demonstrate extensive communication skills and exercise considerable judgment under pressure.
• Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
• Answers incoming calls and obtains necessary information from callers.
• Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
• Maintains the status and location of all EMS personnel and vehicles.
• Transmits messages and information to equipment and units responding to calls.
• Contacts outside agencies as directed by the Manager on Duty.
• Answers routine questions or refers calls to appropriate departments and administration.
• Consult with leadership on non-routine matters.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality, seamless customer service.

Requirements

• High School Diploma or Equivalent.
• Tennessee Advanced EMT License preferred.
• Superior Customer Service and Critical Thinking Skills.
• Strong multi-tasking and time management abilities.
• One year of dispatching experience preferred.

Works under the general direction of the Chief Executive Officer.