Patient Support Rep

About the role

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason Franciscan Health facility in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.

Responsibilities

• Ensure patient is checked in/out for care
• Collect and enter demographic and financial data in the patient's medical record
• Gather and validate insurance information using routine methods
• Schedule patient appointments
• Collect co-pays, co-insurance and prior balances
• Obtain and process referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures
• Work with patients to ensure the patient's referral needs are fulfilled
• Determine insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients' insurance carriers

Requirements

• Healthcare-related experience required
• One year of customer service work experience required
• Two years of customer service work experience preferred

Pay

$23.90 – $34.79 per hour