Patient Support Nurse

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact, ensuring every patient gets the care they need. The company works on behalf of life sciences companies to improve the patient experience, helping patients access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and a talented team, Valeris provides data, strategic insights, patient support services, and healthcare provider engagement tools to successfully commercialize new products. Valeris serves over 500 life sciences customers and has supported millions of patients with access and affordability. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

About the role

The 11:30 AM - 8 PM ET shift is required for this role. As a Patient Support Nurse, you will serve as the primary contact for program patients, assessing barriers to successful therapy initiation and completion. You will play an active role with each patient from enrollment through treatment, facilitating a timely and successful experience.

Responsibilities

• Serve as a consistent resource throughout the continuum of program services, identifying barriers to therapy and helping patients understand and navigate them.
• Act as an educator with knowledge and practical experience about clinical treatments, including the emotional and financial implications of new diagnoses, chronic conditions, or life-threatening illnesses.
• Provide patients with information and education about:
  • Their prescribed therapy and course of treatment, including benefits and known side effects per manufacturer product information.
  • Proper administration and dosing of prescribed therapy.
  • Insurance coverage benefits, anticipated out-of-pocket costs, and resources for financial assistance based on patient needs.
  • Support to help manage the stress associated with their diagnosis.
• Empower patients to participate in their personal care process by triaging them to additional support programs, such as social or other interventions.
• Report Adverse Events and Product Complaints in accordance with SOPs and good manufacturer practices.
• Utilize Valeris’ values as the driving force behind the team’s success.
• Maintain on-time adherence to training deadlines for all corporate policies and procedures.
• Ensure consistent compliance with all SOPs.
• Perform additional tasks or projects as assigned.

Requirements

• Must have active RN licensure in your current state of practice.
• 2-3 years of nursing experience; relevant disease state experience preferred.
• Experience in Nurseline triage, Call Center Utilization Management, Call Center Case Management, or as a Clinical Trial Nurse is a plus.
• Bachelor's degree preferred.
• Remote work eligibility is subject to meeting all work-from-home criteria and business need.
• Ability to type at least 35 words per minute with 97% accuracy.
• Flexibility to travel as needed (minimal).

Physical Demands & Work Environment

• Regularly required to talk or hear.
• Frequently required to sit for long periods, use hands to type, handle or feel, and reach with hands and arms.
• Operates in a professional office environment, routinely using standard office equipment such as computers, phones, and photocopiers.

Benefits

Full-time employees receive the following benefits:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to your annual earnings (minimum $50,000, maximum $300,000).
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave to support work-life balance.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• A mission-driven, inclusive culture where your work makes a meaningful impact.