Patient Support Nurse
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. The posting includes a description about company, then SHIFTS AVAILABLE, then responsibilities, qualifications, physical demands, why work for Valeris (benefits). No explicit Pay or Schedule beyond shift times. Shift times are given: "SHIFTS AVAILABLE: 10AM-7PM EST & 11AM-8PM EST ALL M-F***". That's schedule info. So we can include a Schedule section with that content. Pay not mentioned, so omit Pay. Benefits: there is a "Why Work for Valeris?" section describing benefits. So include Benefits section.
About the role: we have introductory paragraph about Valeris and the role description. Could be About the role.
Responsibilities: list of key responsibilities.
Qualifications: list of qualifications.
Skills: maybe we can extract skills from qualifications (e.g., communication, Microsoft products, CRM, attention to detail, empathetic listening, multi-task, customer service). Could create Skills section.
But we need to avoid filler. We'll include sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule.
We must not repeat job title as heading. Job title is "Patient Support Nurse". Not to repeat.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate like EEO etc. There's duplicated sections (Physical Demands & Work Environment appears twice, also Why Work for Valeris? appears twice). We need to deduplicate.
We need to include shift schedule info.
Let's extract content:
Company description: "Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com."
That's about the company; could be part of About the role.
Then "SHIFTS AVAILABLE: 10AM-7PM EST & 11AM-8PM EST ALL M-F***"
Then role description: "The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs."
Then "Key Responsibilities:" followed by list items (each sentence). We'll capture each as
- .
Then "Qualifications:" list.
Then "Physical Demands & Work Environment" (duplicate). We'll include maybe as a note but not required as a section; but we could include under About the role? The instruction: include sections only when posting has real specific content. Physical demands is specific content; but we don't have a heading for Physical Demands in allowed headings list (only About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Physical Demands not in list, so we should not create a heading for it. We could fold that info into About the role or Responsibilities? Probably better to include in About the role as a paragraph. But we must preserve all substantive information; we can include it in a
under About the role.
Similarly "Why Work for Valeris?" is benefits.
We need to remove duplicated lines and boilerplate like EEO etc. There's a duplicated "Any offer of employment is contingent upon the successful completion of a background check..." and "Our Commitment to Equal Opportunity". Those are boilerplate; we should remove them.
Also remove duplicated "Physical Demands & Work Environment" and "Why Work for Valeris?" sections (they appear twice). Keep one copy each.
Now craft HTML.
Structure:
About the role
Valeris is a fully integrated life sciences commercialization partner ... (company description) ... The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs.
Physical Demands & Work Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Responsibilities
- Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
- Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
- Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting
- Evaluate and contribute to development of program resources
- Coordinate and utilize resources to share and secure financial options for those with financial need.
- Follow program guidelines and escalate complex cases according to program policy and procedures.
- Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy
- Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)
- Support health care provider offices regarding questions, concerns, or challenges with prescription
- Report and document adverse events and product/safety complaints as per program SOPs
- Participate in program specific customer meetings and training sessions
- Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
- Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
- Participate in a shared on-call, after hours nurse service that spans multiple programs
- Utilize Valeris’ values as the driving force behind the team’s success
- On time adherence to training deadlines for all corporate policies and procedures
- Ensure all SOPs are followed with consistency
- Perform additional tasks or projects as assigned
Qualifications
- AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
- Four or more years of nursing experience; prior telephonic experience a plus
- Two or more years of nephrology experience preferred
- Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
- Ability to communicate clearly and effectively orally and in writing-may be asked to submit a written test sample
- Proficient with Microsoft products
- Experience and comfort with a digital CRM required
- Attention to detail and committed to following through in communication with patients and providers
- Empathetic listening skills in order to interact effectively with patients and providers
- Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
- Strong customer service experience and skills
- Must be eligible to obtain licensure in all 50 states!!
Skills
- Clear and effective oral and written communication
- Proficiency with Microsoft products
- Experience with digital CRM systems
- Attention to detail
- Empathetic listening
- Multi-tasking and adaptability in a fast-paced environment
- Strong customer service
- Medical insurance terminology and reimbursement knowledge
- Nephrology experience (preferred)
- Telephonic nursing experience (plus)
But we must not invent details; we should derive skills from qualifications, not add new. However we can list skills that are explicitly mentioned: communication, Microsoft products, CRM, attention to detail, empathetic listening, multi-task, customer service, medical insurance terminology, nephrology experience, telephonic experience. Those are from qualifications. That's okay.
But we need to ensure we are not creating filler. It's fine.
Benefits
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
Schedule
SHIFTS AVAILABLE: 10AM-7PM EST & 11AM-8PM EST ALL M-F
We need to ensure we didn't include any boilerplate like EEO etc. We removed.
Check for duplicate content: we used company description only once. Good.
Check that we didn't repeat job title as heading. We didn't.
Check that we didn't include Job ID/requisition numbers. None.
Check that we didn't include Pay section. Good.
Check that we didn't include Schedule with filler like "not specified". We have actual shift times.
Check that we didn't include Benefits with filler like "commensurate with experience". We have actual benefits.
Now output only HTML fragment.
Make sure to properly escape any special characters like &, but inside HTML it's fine as is. Use &? The text includes "&" in "HSA-
for prose. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate like EEO etc. There's duplicated sections (Physical Demands & Work Environment appears twice, also Why Work for Valeris? appears twice). We need to deduplicate. We need to include shift schedule info. Let's extract content: Company description: "Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com." That's about the company; could be part of About the role. Then "SHIFTS AVAILABLE: 10AM-7PM EST & 11AM-8PM EST ALL M-F***" Then role description: "The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs." Then "Key Responsibilities:" followed by list items (each sentence). We'll capture each as
under About the role. Similarly "Why Work for Valeris?" is benefits. We need to remove duplicated lines and boilerplate like EEO etc. There's a duplicated "Any offer of employment is contingent upon the successful completion of a background check..." and "Our Commitment to Equal Opportunity". Those are boilerplate; we should remove them. Also remove duplicated "Physical Demands & Work Environment" and "Why Work for Valeris?" sections (they appear twice). Keep one copy each. Now craft HTML. Structure:
About the role
Valeris is a fully integrated life sciences commercialization partner ... (company description) ... The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs.
Physical Demands & Work Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Responsibilities
- Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
- Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
- Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting
- Evaluate and contribute to development of program resources
- Coordinate and utilize resources to share and secure financial options for those with financial need.
- Follow program guidelines and escalate complex cases according to program policy and procedures.
- Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy
- Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)
- Support health care provider offices regarding questions, concerns, or challenges with prescription
- Report and document adverse events and product/safety complaints as per program SOPs
- Participate in program specific customer meetings and training sessions
- Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
- Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
- Participate in a shared on-call, after hours nurse service that spans multiple programs
- Utilize Valeris’ values as the driving force behind the team’s success
- On time adherence to training deadlines for all corporate policies and procedures
- Ensure all SOPs are followed with consistency
- Perform additional tasks or projects as assigned
Qualifications
- AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
- Four or more years of nursing experience; prior telephonic experience a plus
- Two or more years of nephrology experience preferred
- Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
- Ability to communicate clearly and effectively orally and in writing-may be asked to submit a written test sample
- Proficient with Microsoft products
- Experience and comfort with a digital CRM required
- Attention to detail and committed to following through in communication with patients and providers
- Empathetic listening skills in order to interact effectively with patients and providers
- Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
- Strong customer service experience and skills
- Must be eligible to obtain licensure in all 50 states!!
Skills
- Clear and effective oral and written communication
- Proficiency with Microsoft products
- Experience with digital CRM systems
- Attention to detail
- Empathetic listening
- Multi-tasking and adaptability in a fast-paced environment
- Strong customer service
- Medical insurance terminology and reimbursement knowledge
- Nephrology experience (preferred)
- Telephonic nursing experience (plus)
Benefits
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact
Schedule
SHIFTS AVAILABLE: 10AM-7PM EST & 11AM-8PM EST ALL M-F
We need to ensure we didn't include any boilerplate like EEO etc. We removed. Check for duplicate content: we used company description only once. Good. Check that we didn't repeat job title as heading. We didn't. Check that we didn't include Job ID/requisition numbers. None. Check that we didn't include Pay section. Good. Check that we didn't include Schedule with filler like "not specified". We have actual shift times. Check that we didn't include Benefits with filler like "commensurate with experience". We have actual benefits. Now output only HTML fragment. Make sure to properly escape any special characters like &, but inside HTML it's fine as is. Use &? The text includes "&" in "HSA-