PATIENT SUPPORT NURSE

About the role

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Founded by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact, aiming to ensure every patient receives the care they need. Valeris works on behalf of life sciences companies to improve the patient experience, ensuring patients can access and adhere to critical medications. Backed by industry expertise, a strong commitment to patient care, advanced technology, and a talented team, Valeris offers data and strategic insights, patient support services, and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. With over 500 life sciences customers and support for millions of patients, Valeris is headquartered in Morrisville, North Carolina, and Jeffersonville, Indiana. For more information, visit www.valeris.com.

Responsibilities

• Facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support.
• Provide medication and disease state education to patients, caregivers, and health care providers in a telephonic setting.
• Evaluate and contribute to the development of program resources.
• Coordinate and utilize resources to share and secure financial options for those with financial need.
• Follow program guidelines and escalate complex cases according to program policy and procedures.
• Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs, including discussions on insurance coverage and available financial support options.
• Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM.
• Support health care provider offices regarding questions, concerns, or challenges with prescription management.
• Report and document adverse events and product/safety complaints as per program SOPs.
• Participate in program specific customer meetings and training sessions.
• Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests.
• Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
• May be asked to perform related job duties that are not specifically set-forth in this job description.

Qualifications

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states.
• Four or more years of nursing experience; prior telephonic experience a plus.
• Two or more years of Psychiatry Therapeutic Area Experience.
• Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus.
• Ability to communicate clearly and effectively orally and in writing - may be asked to submit a written test sample.
• Proficient with Microsoft products.
• Experience and comfort with a digital CRM required.
• Attention to detail and committed to following through in communication with patients and providers.
• Empathetic listening skills in order to interact effectively with patients and providers.
• Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease.
• Strong customer service experience and skills.
• Must be eligible to obtain licensure in all 50 states!

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.