Patient Support Communications Associate Director, Kidney

About the role

The Patient Support Communications Associate Director, Kidney will be responsible for the development and execution of patient and HCP-focused materials that will support our build out of our kidney franchise patient support program focused on AMKD. A deep passion and curiosity in understanding and supporting the challenges patients face in their lives is imperative. You must be an individual who also embraces supporting patients in underserved and diverse patient populations.

Responsibilities

• Work closely with our AOR to guide the development of our creative platform, messaging and creative campaign
• Guide our AOR and our research partner to ensure we have concrete and engaging stimuli to ensure we have concrete research outcomes
• Manage development of tactics with agency partners; validate tactics with key internal stakeholders where relevant; manage review/approvals of tactics through Commercial Review Committee (CRC)
• Identify insights and trends and offer solutions to create exceptional experiences for our patients
• Act as a delegate to the Director or Marketing Communications
• Partake in strategy conversations and help deliver on the vision of not only the Kidney franchise but across PSP at large
• Establish measurement plans for all owned materials and continuously monitor performance to inform future optimizations or discontinuation
• Lead the communications REP team and provide training and support to other new/junior members of the communications team
• Manage multiple agency partners to ensure alignment, timely deliverables, and cost efficiencies where possible
• Cultivate strong partnerships with cross-functional teams including the communications review committee (CRC) to support business goals
• Manage the budget and make timely adjustments to remain fiscally responsible

Requirements

• Requires 5+ years’ experience in a combination of pharmaceutical brand marketing and/or patient services marketing
• Must also have a minimum of 3 years of Veeva promo mats direct experience

Qualifications

• Ability to understand assigned disease area and its unique patient journey
• Ability to understand key elements of patient engagement strategy and incumbent's role in executing that strategy
• Excellent communication skills; patient-centric and customer-service minded
• Effective project management skills to manage multiple projects and processes, simultaneously
• Ability to execute support materials across a variety of channels (e-mail, print, video, text, web)
• Ability to oversee and maintain a high volume of materials with attention to detail to ensure consistency of messaging and branding
• Exhibits ownership and broad accountability for assigned projects and internal assignments
• Familiarity with Medical/Legal/Regulatory (communications review committee) review process
• Working knowledge of commercial marketing related software and platforms including Veeva Vault PromoMats and Salesforce CRM or similar
• Entrepreneurial spirit who enjoys working in a fast-paced, results-driven, environment within a growing business unit
• Contributes to Vertex’s culture of compliance by focusing on ethics and integrity in all interactions

Skills

• Ability to understand assigned disease area and its unique patient journey
• Ability to understand key elements of patient engagement strategy and incumbent's role in executing that strategy
• Excellent communication skills; patient-centric and customer-service minded
• Effective project management skills to manage multiple projects and processes, simultaneously
• Ability to execute support materials across a variety of channels (e-mail, print, video, text, web)
• Ability to oversee and maintain a high volume of materials with attention to detail to ensure consistency of messaging and branding
• Exhibits ownership and broad accountability for assigned projects and internal assignments
• Familiarity with Medical/Legal/Regulatory (communications review committee) review process
• Working knowledge of commercial marketing related software and platforms including Veeva Vault PromoMats and Salesforce CRM or similar
• Entrepreneurial spirit who enjoys working in a fast-paced, results-driven, environment within a growing business unit

Benefits

Vertex offers a competitive compensation package, including a range of $162,800 - $244,200 annually, depending on experience and qualifications. Additional benefits include:

• Inclusive market-leading benefits to meet your employees wherever they are in their career, financial, family and wellbeing journey
• Flexible work arrangements including a hybrid-eligible role with the option to work remotely up to two days per week or on-site
• Generous paid time off, including a week-long company shutdown in the Summer and the Winter
• Student loan repayment assistance
• A generous commuting subsidy
• Matching charitable donations
• 401(k) retirement savings plan

Pay

$162,800 - $244,200 annually

Schedule

Hybrid-Eligible or On-Site Eligible