Patient Success Advocate - Weekends

About Our Client

The organization operates in the clinical AI sector focused on automating the treatment of chronic diseases. It addresses the challenge of managing routine, high-volume chronic care tasks by monitoring patients, identifying risks, and coordinating clinical actions. The system integrates deeply with electronic medical records and serves over 100,000 patients through partnerships with more than 20 health systems, continuously improving through real-world care delivery.

About the Opportunity

The Patient Success Advocate role supports patients and partners engaged in a remote monitoring program by providing comprehensive assistance across multiple communication channels. This position is vital in maintaining patient engagement, resolving inquiries, and supporting clinicians, thereby enhancing the overall patient experience and effectiveness of the program.

Responsibilities

• Respond to patient inquiries via phone, email, and chat with professionalism and courtesy.
• Troubleshoot technical issues and reschedule appointments as needed.
• Educate patients on product features and help maximize medical device usage.
• Follow up with patients to ensure resolution and gather feedback.
• Escalate complex patient concerns to appropriate care teams promptly.

Requirements

• Experience in multi-channel customer support (voice, email, SMS).
• Background in healthcare-related customer service such as advocacy, health systems, or insurance.
• Metrics-driven work experience.
• Experience working with Medicare patients.
• Strong problem-solving and troubleshooting skills.
• Prior remote work experience.
• Ability to work Friday through Monday, 9:00 AM to 8:00 PM Eastern Time.
• Reliable home office setup with stable, high-speed internet (wifi speed test required).
• Ability to provide and receive feedback constructively.
• Experience with Zendesk and remote patient monitoring support is a plus.

Pay Range and Compensation Package

The anticipated pay range is $23 to $25 per hour, based on role scope, level, and location. Actual compensation depends on experience, skills, internal equity, and applicable law. This is a fully remote position based in the United States.

Benefits & Perks

• Competitive pay and equity.
• Fully remote work.
• Comprehensive health coverage: Medical, dental, and vision.
• Paid time off.
• 401(k) plan with matching.
• Paid parental leave.
• Home office stipend.

Equal Opportunity Statement

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.