Patient Ambassador - Weekends

About the role

Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, addresses concerns, and promotes a positive hospital image.

Essential Functions

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Qualifications

Education

• High School Diploma or Equivalent required or Associate’s Degree Healthcare Administration preferred or Associate’s Degree Related Field of Study preferred

Experience

• Experience in customer service, healthcare, or a similar setting
• 0–1 year preferred

Knowledge, Skills and Abilities

• Exceptional interpersonal and communication skills, with a strong focus on customer service.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
• Ability to work collaboratively with teams and departments.

Physical Requirements

• Standing: Frequently (34–66%)
• Walking: Frequently (34–66%)
• Sitting: Occasionally (3–33%)
• Lifting: Frequently (34–66%) 50 lbs+ (with assisted device)
• Carrying: Frequently (34–66%) 20 lbs – 50 lbs
• Pushing: Occasionally (3–33%)
• Pulling: Occasionally (3–33%)
• Climbing: Rarely (less than 2%)
• Balancing: Frequently (34–66%)
• Stooping: Occasionally (3–33%)
• Kneeling: Occasionally (3–33%)
• Crouching: Occasionally (3–33%)
• Crawling: Rarely (less than 2%)
• Reaching: Frequently (34–66%)
• Gross Manipulation (Handling): Frequently (34–66%)
• Fine Manipulation (Fingering): Frequently (34–66%)
• Feeling: Constantly (67–100%)
• Foot Use: Rarely (less than 2%)
• Vision – Far: Constantly (67–100%)
• Vision – Near: Constantly (67–100%)
• Talking: Constantly (67–100%)
• Hearing: Constantly (67–100%)

Work Location

81 Highland Avenue

Schedule

Evening shift

Pay

$17.71 – $23.55 per hour