Patient Access Representative - Weekend

About the Role

BAART Programs is seeking a detail-oriented Patient Access Representative / Patient Account Representative to perform various administrative tasks related to patient billing and account management.

Responsibilities

• Review, maintain, and process fiscal/account records and transactions related to patient accounts.
• Verify insurance benefits and billing information by terminal and/or telephone.
• Annotate accounts with insurance coverage and estimated patient shares.
• Contact third-party payers (insurance providers and state/federal agencies) for payment post-billing.
• Resolve issues with payment and billing, authorization process.
• Reconcile daily money collected and forward information to expedite payment.
• Maintain accurate accounts, including required signatures, proper account annotation, current demographics, and correspondence.
• Ensure completion of pre-authorization process by inquiry and referral to clinician.
• Monitor insurance authorizations and claim rejections.
• Maintain fiscal records and worksheets for all calculations, extensions, and verifications related to assigned patient accounts.
• Perform tasks consistent with authorization and billing requirements.
• Contact patients for payment of account or payment arrangements according to current policy.
• Manage revenue cycle, production logs, balances, and collections for self-pay clients.
• Maintain confidentiality of patient records.
• Assist with archiving discharged files.
• Respond appropriately to requests for information regarding accounts from payers, attorneys, and others.
• Backup Receptionist as needed: checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent with at least 2 years’ prior experience in a medical office setting.
• 2-4 years’ experience with Medicaid, PAC, and commercial insurance (preferred).
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Knowledge of medical insurance claims procedures, documentation, and records maintenance.
• Knowledge of medical billing procedures, including gathering and compiling data into reports.
• Proficient in basic PC skills; Microsoft Word and Excel preferred.
• Ability to communicate effectively, both orally and in writing.
• Self-directed with the ability to work with little supervision.
• Ability to understand and follow oral and written directions.
• Ability to establish and maintain effective working relationships with patients, program management, medical staff, counselors, and peers.
• Ability to work with a diverse population, manage stressful situations, and exhibit excellent customer service skills.
• Satisfactory drug screen and criminal background check.

Pay

Salary ranges from $20.00 to $22.50 an hour, based on experience, education, specialty, and training.

Benefits

• 401K Retirement Plan (for qualified full-time employees)
• Accrued Sick Time
• Candidate Referral Program
• Bereavement Leave
• Jury Duty & Witness Duty Leave
• BayMark University Learning

Total compensation goes beyond the value on the paycheck. Contact BayMark Health Services for more information.

About Us

BAART Programs, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each patient achieve long-term recovery and an improved quality of life.