Patient Specialist (43-70)

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health, and educational services for people of all cultures.

About the role

The CCBHC Patient Specialist provides a full range of professional nursing services, including assessment, planning, implementation, evaluation, and coordination of patient care in accordance with individualized, team-based Comprehensive Care Plans. Under the direct supervision of the CCBHC Clinical Team Lead, the CCBHC Patient Specialist plays a critical role in supporting individuals as they navigate behavioral health, physical health, and social service systems. This role addresses social determinants of health, identifies barriers, and provides community-based resources and services.

Responsibilities

• Provide patient-centered care by identifying, respecting, and addressing patients' differences, values, preferences, and expressed needs.
• Relieve pain and suffering; coordinate continuous care; listen to, clearly inform, communicate with, and educate patients.
• Share decision-making and management; continuously advocate for disease prevention, wellness, and promotion of healthy lifestyles, including a focus on population health.
• Work in interdisciplinary teams to collaborate, communicate, and integrate care, ensuring it is continuous and patient-centered.
• Employ evidence-based practice by integrating best research with clinical expertise and patient values for optimum care.
• Participate in learning and research activities to the extent feasible.
• Utilize informatics to communicate, manage knowledge, mitigate errors, and support decision-making using information technology.
• Conduct motivational interviewing and demonstrate crisis awareness and de-escalation techniques.
• Demonstrate strong organization and time management skills.
• Operate a computer and use Microsoft Office proficiently; be knowledgeable in electronic health record systems.

Requirements

• Bachelor’s degree in a health-related field. Nursing or Social Work degree preferred.
• Minimum one (1) year of experience in a clinical care setting.
• Community Health Worker Certification or ability to obtain within the first three to six months of employment.
• Experience working with diverse populations, including individuals with behavioral health or substance use needs, preferred.
• Fluent written and verbal skills in English and Spanish strongly preferred.

Skills

• Motivational interviewing
• Crisis awareness and de-escalation
• Organization and time management
• Proficiency in Microsoft Office and electronic health record systems

Age-Specific Competency

• School Age (5-12 years)
• Adolescent (13-18 years)
• Young Adult (19-40 years)
• Middle Age (41-65 years)
• Older Adult (Over 65 years)

Benefits

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplemental Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

Pay

Up to $24.51 per hour (Non-Exempt)