Patient Services Specialist- Spine

About the role

OrthoCarolina is currently searching for a Patient Services Specialist to work with our OrthoCarolina team at our Spine Center located in Charlotte. The Patient Services Specialist greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.

Responsibilities

• Prepares paperwork necessary for the patient visit
• Answers incoming phone calls and directs calls, makes appointments
• Performs Cashier duties as directed including posting of charges, Collection of co-payments/co-insurance and balances due
• Follows the process for release of medical information and FMLA/disability forms completion as requested

Skills

• Excellent customer service skills
• Working knowledge of insurance
• Epic/EMR background a plus
• Medical terminology

Qualifications

• High school graduate and/or associate or bachelor's degree
• Prefer minimum of one year experience in medical clinic setting