Patient Services Specialist - Patient Engagement - Full time, Variable, Remote
About the role
The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. They foster and nurture relationships with existing patients and those seeking treatment. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.
Responsibilities
- Provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics.
- Foster and nurture relationships with existing patients and those seeking treatment.
- Interact with and engage customers virtually over the phone.
- Function as an entry point and informational resource for patients into the health system.
Requirements
- 2 years of Customer service experience, preferably in a healthcare environment.
- 2 years of experience interacting with and engaging customers virtually over the phone.
Qualifications
- Required Qualifications: 2 years of Customer service experience, preferably in a healthcare environment. 2 years of experience interacting with and engaging customers virtually over the phone.
- Preferred Qualifications: 1 year of technical support experience.
Skills
N/A
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.
Pay
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Schedule
Variable
Address
CA Torrance 20555 Earl St
Work Location
Providence Administrative Offices-Earl Street
Workplace Type
Remote